Amy Taylor
Fort Wayne,Indiana
Summary
Dynamic professional with extensive experience in education and claims investigation at the State of Indiana. Proven ability to enhance student learning and foster relationships, alongside strong skills in Microsoft Office and effective communication. Recognized for achieving high-quality metrics while training others and delivering exceptional service in challenging environments.
Overview
26
26
years of professional experience
Work History
Claims Investigator/Adjudicator
State of Indiana - Department of Workforce Development
04.2019 - 07.2025
- Investigated and adjudicated unemployment claims by calling claimants and employers to determine eligibility per Indiana laws.
- Prepare appeal exhibits and appear/represent the State of Indiana in appeal hearings.
- Trained adjudicators on preparing appeal exhibits and representing the State of Indiana in appeal hearings, enhancing team readiness.
- Worked remotely for four years and in a hybrid model for one year, collaborating with teams virtually.
- Met weekly metrics and quality standards, ensuring compliance and quality in claims processing.
School Assistant Teacher (Paraprofessional) and Emergency Substitute Teacher
Fort Wayne Community Schools
11.2014 - 03.2019
- Highly effective with assisting the teachers in the classrooms with the students-one on one and groups-Special Education, and 1st grade through 5th grade.
- Supported school operations by helping in different areas and activities.
- Implemented strategies to reduce disruptive behaviors among students.
- Administered appropriate disciplinary measures to maintain classroom order.
- Create everlasting relationships with the students and create a huge impact on their education and lives.
Summer Swimming Pool Supervisor
Coventry Court/Candlelite Court/Fairview Court Townhomes
06.2014 - 08.2018
- Independently responsible for three apartment complex swimming pools—seven days a week/twelve hours a day…opening and closing, cleaning/sweeping, monitoring for non-residents, under-age swimmers, and unsafe circumstances.
- Oversaw swimmer conduct to adhere to the regulations set by the State Board of Health and apartment complex management.
Summer Assistant Camp Counselor
Wellspring Interfaith Social Services
06.2014 - 08.2014
- Bonded, created memories, and communicated with campers.
- Instituted the Four Steps of Discipline when needed.
- Taught academics consisting of language arts, math, and growth mindset.
- Participated in weekly art, music, and yoga classes.
Assistant Manager
Fun World Entertainment Inc. (Roller Dome South)
12.2009 - 05.2011
- Open and close business, concession stand, front office, skate room, DJ Booth, all duties necessary to maintain the establishment, outstanding customer service, cleaning, cash handling, troubleshooting.
ATM/Visa Check Card Coordinator, CPI Coordinator, MSR, Branch Supervisor
Pinnacle Credit Union
04.1999 - 05.2008
- Created a great banking experience for the members, maintained ATM machines and plastic cards, supervised branch for two years, deterred and investigated fraud cases, amazing member service in person and phone calls, account reconciliation, handled and responsible for large amounts of cash, created sales in everyday communications, notary public, vault teller, Collateral Placed Insurance for liened vehicles, accomplished troubleshooting, provided financial counseling to members experiencing financial hardship, deterred several attempted robberies.
Education
Bachelor of Science - Organizational Leadership
Indiana Tech
Fort Wayne, Indiana05-2011
Associates Degree - Office Administration/Business Management
International Business College
Fort Wayne, Indiana10-1993
High School Diploma -
Churubusco High School
Churubusco, Indiana05-1992
Skills
- Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Internet
- Fax machine
- Copier/Scanner
- Wpm 58
- 10 key calculator
- Data entry
- Notary Public
- Phone ettiquite
- Communication skills
- Eligibility determination
- Appeal exhibit preparation
- Claims adjudication
- Evidence collection
- Claim/account analysis and review
- Customer service and support
- Verbal De-escalation techniques
- Dependable and responsible
- Organizational skills
- Friendly, positive attitude
Volunteer Experience
- Volunteer Consulting Services, 2008 - current, Tutor college students on essay/research writing, resume writing, organize banquets/events, assist with writing or completing business/professional documents, assist with yearly tax self-preparation, assist with FAFSA's.
- Other Volunteer Services, Team Coordinator/Administrator/Treasurer of PAL Football team, AAU Basketball teams, Metro Youth Sports, and Southwick Youth Sports. Anthis Career Center/Early Childhood Center events, Harrison Hill Elementary School events, Associated Churches Food Bank, Life Way Bible Fellowship Hospitality Services, YMCA Team Parent
Merits
- Indiana Institute of Technology's Dean's list in 2009 & 2010
- Employee of the Year
- Employee of the Month
- Perfect Attendance
- High appraisals from State of Indiana Appeals Judges
Timeline
Claims Investigator/Adjudicator
State of Indiana - Department of Workforce Development
04.2019 - 07.2025
School Assistant Teacher (Paraprofessional) and Emergency Substitute Teacher
Fort Wayne Community Schools
11.2014 - 03.2019
Summer Swimming Pool Supervisor
Coventry Court/Candlelite Court/Fairview Court Townhomes
06.2014 - 08.2018
Summer Assistant Camp Counselor
Wellspring Interfaith Social Services
06.2014 - 08.2014
Assistant Manager
Fun World Entertainment Inc. (Roller Dome South)
12.2009 - 05.2011
ATM/Visa Check Card Coordinator, CPI Coordinator, MSR, Branch Supervisor
Pinnacle Credit Union
04.1999 - 05.2008
Bachelor of Science - Organizational Leadership
Indiana Tech
Associates Degree - Office Administration/Business Management
International Business College
High School Diploma -
Churubusco High School