Amy Terrazas
San Marcos,TX
Summary
Results-oriented professional with a strong foundation in time management and organizational skills, recognized for effectively streamlining processes in diverse settings. Demonstrated ability to enhance operational efficiency while meeting organizational goals. Seeking to leverage expertise to drive productivity and contribute positively.
Overview
23
23
years of professional experience
Work History
Billing and Eligibility Specialist
Avesis
12.2006 - Current
- Handled employee applications for dental and vision benefits enrollment.
- Quickly identified and corrected eligibility issues strengthening client engagement.
- Verified and adjusted discrepancies in group invoices.
- Performed audits on file systems.
Customer Service Representative
AT&T Wireless
Austin, TX
08.2004 - 11.2006
- Assisted customers with product selection, ordering, billing, returns, exchanges, activations and technical support.
- Managed inbound calls to resolve customer issues promptly.
- Resolved customer complaints promptly and efficiently.
Seasonal Data Entry Clerk
IRS
Austin, TX
02.2004 - 06.2005
- Consistently outperformed targets in processing tax returns.
- Appointed as a member of the committee aimed at improving team morale.
- Commended for exceptional performance and quality.
Deli Manager
Schlotzsky's Deli
San Marcos, TX
01.2002 - 04.2003
- Managed daily opening and closing procedures of restaurant, key holder.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Oversaw end-of-day financial reconciliations.
- Facilitated meal preparations while supervising team.
Education
Some College (No Degree) - Accounting
Austin Community College
Austin, TXSome College (No Degree) - General Studies
Texas State University
San Marcos, TXSkills
- Professional communication skills
- Data entry and record keeping
- Client relations and customer service
- Organization skills
- Detail-Oriented Analysis
- Task prioritization
Affiliations
- Girl Scouts of Central Texas Troop Leader/Treasurer/Cookie Manager
References
References available upon request.
Timeline
Billing and Eligibility Specialist
Avesis
12.2006 - Current
Customer Service Representative
AT&T Wireless
08.2004 - 11.2006
Seasonal Data Entry Clerk
IRS
02.2004 - 06.2005
Deli Manager
Schlotzsky's Deli
01.2002 - 04.2003
Some College (No Degree) - Accounting
Austin Community College
Some College (No Degree) - General Studies
Texas State University
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