Amy Thie
Cincinnati,OH
Summary
Compassionate and motivated Family Care Advisor with over 2 years of experience working in sales within the death care industry. Dedicated to providing families with renowned service and experiences while driving sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Care Advisor
Arlington Memorial Gardens And Funeral Home
12.2022 - Current
- Assist over 100 families and individuals in pre-planning funeral services and making their cemetery arrangements pre-need or at-need
- Averaged 20 outbound sales calls daily and 100+ monthly mailers and emails. Utilized text base, email blasts, and community events to generate leads
- Hosted Pre-planning Seminar in which 50% of attendees set appointments and purchased with in 1 month
- Fostered collaboration between Arlington and second annual Ohio Before I Die Festival
Family Service Advisor
Cincinnati Catholic Cemetery Society
08.2021 - 12.2022
- Exceeded quarterly pre-need sales goals all five quarters. Exceeded monthly pre-need sales goal 12 out of 14 months by an average of 43%
- Demonstrated value of pre-planning cemetery and funeral arrangements and met with clients in their homes, on-site, and virtually to present and close sales.
- Obtained leads through referrals, website inquiries, burial authorizations, social media advertising, mailers and cold calling.
Operations Supervisor
Graduate Hotel Cincinnati (Formerly A Marriott)
01.2019 - 03.2020
- Motivated and trained employees to maximize team productivity over 500+ events and conferences.
- Communicated with client before, during, and after events to ensure expectations were exceeded and communicate any changes with bilingual staff.
Education
Bachelor of Arts - Spanish
University of Cincinnati
Cincinnati, OH08.2020
Skills
- Bilingual in Spanish and English
- Inside and outside sales
- Prospecting and discovery
- Presenting
- Closing sales and contract negotiation
- Public Speaking
- CRM proficiency (Salesforce, Sage, and Leadtrak)
- Client Management
Certification
Ohio Life Insurance License
CANA certified cremation specialist
Life Celebration Certification
Timeline
Family Care Advisor
Arlington Memorial Gardens And Funeral Home
12.2022 - Current
Family Service Advisor
Cincinnati Catholic Cemetery Society
08.2021 - 12.2022
Operations Supervisor
Graduate Hotel Cincinnati (Formerly A Marriott)
01.2019 - 03.2020
Bachelor of Arts - Spanish
University of Cincinnati
Ohio Life Insurance License
CANA certified cremation specialist
Life Celebration Certification
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