Amy Thie
Cincinnati
Summary
Bilingual and compassionate Family Care Advisor with nearly four years of experience in pre-need and at-need funeral and cemetery sales. Proven ability to exceed sales goals while delivering empathetic service to families. Skilled in lead generation, CRM tools, public speaking, and event collaboration to drive community outreach and engagement. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Care Advisor
ARLINGTON MEMORIAL GARDENS
Cincinnati
12.2022 - Current
- Achieved 166% of monthly quotas in cemetery and pre-need funeral sales by assisting over 200 families in 2024.
- Hosted on-site and off-site pre-planning seminars, resulting in 50% conversion rate within one month.
- Averaged 20 outbound calls daily while distributing over 200 marketing materials monthly.
- Facilitated collaboration for Arlington and Ohio’s second annual Before I Die Festival.
- Coordinated with other agencies involved in a client's care plan to ensure continuity of services.
- Attended trainings and seminars related to social work practice in order to stay up-to-date on best practices.
Family Service Advisor
Cincinnati Catholic Cemetery Society
Cincinnati
08.2021 - 12.2022
- Surpassed quarterly sales goals consistently, achieving targets in 12 of 14 months by an average of 43%.
- Delivered in-home, virtual, and office presentations to educate families on pre-planning options.
- Generated leads through referrals, digital advertisements, burial authorizations, office walk-ins, and cold calls.
- Followed up with customers post-sale for feedback on satisfaction.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
Operations Supervisor
Graduate Hotel Cincinnati (formerly Marriott)
Cincinnati
01.2019 - 03.2020
- Executed conferences and social functions with precision.
- Facilitated communication between clients and staff throughout event lifecycle.
- Provided support to other departments as needed to meet organizational goals.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
Education
Bachelor's - Spanish
University of Cincinnati-Main Campus
Cincinnati, OH08.2020
Skills
- Leadership and management
- Customer service excellence
- Sales strategy development
- Relationship building and networking
- Public speaking proficiency
- Lead generation techniques
- Effective communication skills
Certification
- CANA Certified Cremation Specialist Present
- Driver's License
- Ohio Life Insurance License September 2024 to September 2026
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Family Care Advisor
ARLINGTON MEMORIAL GARDENS
12.2022 - Current
Family Service Advisor
Cincinnati Catholic Cemetery Society
08.2021 - 12.2022
Operations Supervisor
Graduate Hotel Cincinnati (formerly Marriott)
01.2019 - 03.2020
Bachelor's - Spanish
University of Cincinnati-Main Campus
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