Claire Parkhurst aPHR
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sally Beauty Holdings Inc.
12.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Master Colorist/Stylist
Shear Magic Salon
08.2023 - Current
- Increased salon revenue by offering unique color techniques and staying current with industry trends.
- Elevated the salon''s reputation by consistently delivering exceptional results and maintaining a high level of professionalism at all times.
- Maintained up-to-date knowledge of industry advancements by attending workshops, trade shows, and continuing education courses regularly.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied clients seeking top-notch coloring services.
- Expertly corrected undesired or damaged hair colors using advanced knowledge of corrective color techniques to restore client confidence in their appearance.
Master Colorist/Stylist/Educator
Hair Mania
10.2009 - 08.2023
- Ensured optimal hair health for clients by recommending appropriate aftercare products and maintenance routines.
- Promoted a culture of collaboration and continuous learning among stylists by sharing best practices, new techniques, and industry updates regularly.
- Enhanced client satisfaction by providing exceptional color consultations and personalized hair coloring services.
- Established trust with clients through clear communication about desired outcomes and realistic expectations for each appointment.
- Increased clientele by 40%
School Manager
Rob Roy Academy
09.2021 - 03.2023
- Improved school operations by streamlining administrative processes and implementing efficient systems.
- Maintained accreditation status by meeting requirements set forth by relevant accrediting bodies.
- Enhanced student experience by collaborating with faculty to develop engaging academic programs.
- Ensured compliance with local, state, and federal education regulations by maintaining accurate records and staying current on policy changes.
- Oversaw staff of 7 and 45 students, training, recruiting. onboarding, and performance evaluations, fostering a productive work environment.
Regional Educator
Fantastic Sams
02.2018 - 02.2020
- Facilitated trainings in multiple states and locations per corporate request for 19 accounts
- Built and maintained solid professional relationships with corporate, franchises, managers and staff
- Coaches, and mentored staff ensuring optimal service, technical skills and Return on investment
- Team building and retention champion
- Managing emails, incoming calls from Elite accounts
Salon Manager
JCPenney
02.2012 - 08.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Increased growth and brand awareness by 33%
- Conducted monthly performance evaluations to meet/exceed company metrics
- Executed operating statement with specific focus on ROI which resulted in growth of over 5% quarterly
- Hired, on-boarded, developed and mentored 14 stylist with blended strategies
L'Oreal Sales and Education Coordinator
CB Sullian
03.2008 - 09.2011
- Proactively recruited, trained, coached and mentored 18 educators
- Increased growth and brand awareness by 33% in MA and NH
- Coordinated and facilitated monthly sales meetings to launch corporate strategies. revenue initiatives and market revenue growth
- Facilitated tracings, hair shows, education classes in multiple states and locations per Elite account requests
Education
Arlington High School
Arlington MaSome College (No Degree) - Human Resources
University of Minnesota
MinnesotaAssociate - Human Resouces
London Business School
London11.2022
Skills
- Customer service Excellence
- Attention to detail
- Training and Development
- Leadership Management
- Performance management
- Employee Retention/Relations Recognition
- Relationship building
- Time management
- Verbal and written communication
Certification
Brand Management, Aligning Business, Brand and Behavior
Preparing To manage Human Resources
Recruiting, Hiring and Onboarding
Managing Employee Compensation
Timeline
Beauty Advisor
Sally Beauty Holdings Inc.
12.2023 - Current
Master Colorist/Stylist
Shear Magic Salon
08.2023 - Current
School Manager
Rob Roy Academy
09.2021 - 03.2023
Regional Educator
Fantastic Sams
02.2018 - 02.2020
Salon Manager
JCPenney
02.2012 - 08.2015
Master Colorist/Stylist/Educator
Hair Mania
10.2009 - 08.2023
L'Oreal Sales and Education Coordinator
CB Sullian
03.2008 - 09.2011
Arlington High School
Some College (No Degree) - Human Resources
University of Minnesota
Associate - Human Resouces
London Business School
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