Amy Tol
Vancouver,WA
Summary
Adept at enhancing customer experience and streamlining operations, I leveraged problem-solving and meticulous attention to detail to elevate store performance at Claire’s. My background includes improving sales strategies, mentoring teams for success, and significantly boosting customer satisfaction. Expertise in efficient merchandise management and customer service excellence underpins my track record.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Claire’s
Portland, OR
09.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Warehouse Worker
Nordstrom
Portland, OR
05.2022 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Third Key Holder
Claire’s
Vancouver, WA
06.2021 - 06.2022
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
Material Handler
Columbia Sportswear
Portland, OR
08.2019 - 01.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Education
Blue Springs High School
Blue Springs, MO05.2017
Skills
- Problem-Solving
- Customer Service and Engagement
- Customer experience
- Attention to Detail
Timeline
Assistant Store Manager
Claire’s
09.2022 - Current
Warehouse Worker
Nordstrom
05.2022 - 09.2022
Third Key Holder
Claire’s
06.2021 - 06.2022
Material Handler
Columbia Sportswear
08.2019 - 01.2020
Blue Springs High School