Amy Torres
Rialto,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recruiting position. Ready to help team achieve company goals. Experienced Casino Cage Cashier with proven background in handling high-volume transactions and maintaining accurate records. Possess strong mathematical skills, ability to work under pressure, and solid knowledge of casino operations. Known for exceptional customer service abilities, along with adept handling of monetary exchanges, ensuring integrity and accuracy at all times. Have contributed significantly to improving operational efficiency and customer satisfaction in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Casino Cage Cashier
Yaamava Resort And Casino At San Manuel
Highland, CA
04.2021 - 07.2023
- Paid winnings and collected losing bets as established by rules and procedures of each specific game
- Quickly and accurately counted drawers at start and end of each shift
- Counted and recorded assigned funds and made exchanges of funds throughout shift
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Processed various cash transactions and answered gaming customer questions
- Secured casino funds not in use after balancing cash drawer
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance
- Calculated and verified value of players' winnings or losses
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts
- Complied with casino policies and protocols to maintain transaction accuracy and efficiency
- Prepared and issued money banks to change persons at start of each shift
- Audited money drawers and hand or machine-counted large cash values
- Complied with gaming commission rules by verifying players' ages
- Reported any suspicious activity or theft attempts to management.
- Conducted chip exchanges for customers on the gaming floor.
Personal Assistant
Richard Torrres
Rialto, United States
07.2018 - 12.2020
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Oversaw personal and professional calendars and coordinated appointments for future events
- Attended meetings, took notes and tracked action items
- Used discretion when handling confidential information
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Sourced and ordered office equipment and supplies
- Organized and attended meetings and compiled related documents and reports
- Utilized personal and professional networks to identify, acquire and manage new clients.
Cashier Team Lead
99 Cents Only
Rialto, United States
02.2014 - 12.2015
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales
- Tallied cash drawer at beginning and end of each work shift
- Worked closely with shift manager to solve problems and handle customer concerns
- Welcomed customers and helped determine their needs
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Checked personal identifications during alcohol and tobacco sales
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Collected and authorized payments of guests
- Reviewed new promotions and monitored price changes
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Camp Counselor
Water of Life Community Church
Fontana, CA
07.2007 - 12.2008
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Communicated regularly with parents regarding their child's progress at camp.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Led nightly devotional services for spiritual growth opportunities for all campers.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Assisted in developing weekly lesson plans for various age groups.
- Welcomed participants and directed to assigned areas.
- Conducted pre-camp orientation sessions for new campers and parents.
Education
High School Diploma -
San Bernardino Adult School
San Bernardino, CA09.2013
Skills
- Records Maintenance
- Customer Relationship Management
- Cash Handling
- Teamwork and Collaboration
- Bilingual
- Verbal & Visual Communication Skills
- Self Starter
- Microsoft office
- Cash register operation
- Problem-Solving
- Planning and Coordination
- Using Humor & Wit
- Listening Skills
- Trend Awareness
- Multitasking
- Currency transaction management
- Financial Recordkeeping
- Cashiering experience
- Credit card processing
- Accountability
- Strong Ethics
Certification
- Class A Gaming License
- Ordained Minister
Personal Information
Title: Cage Operations
Languages
- English
- TINYWOW
Languages
Spanish
Professional
Timeline
Casino Cage Cashier
Yaamava Resort And Casino At San Manuel
04.2021 - 07.2023
Personal Assistant
Richard Torrres
07.2018 - 12.2020
Cashier Team Lead
99 Cents Only
02.2014 - 12.2015
Camp Counselor
Water of Life Community Church
07.2007 - 12.2008
High School Diploma -
San Bernardino Adult School
- Class A Gaming License
- Ordained Minister
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