Summary
Overview
Work History
Education
Skills
Timeline
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Hope Robinson

Shreveport,LA

Summary

Diligent Cage Cashier with30-year background assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities. Bringing over 25 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Casino Cage Cashier

Horns Holdings LLC
12.2019 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Complied with gaming commission rules by verifying players' ages.
  • Balanced books with daily summary reconciliations.

Surveillance Operator

Horseshoe Casino
05.2018 - 09.2019
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.

Floor Merchandiser

Burlington Coat Factory Department Store
05.2017 - 04.2018
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Verified products appeared at correct locations in proper quantities.

Cage Shift Manager

Eldorado Casino
12.2000 - 04.2017
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.

Education

Associate of Science -

Bossier Parish Community College
Bossier City, LA
05.2025

Skills

  • Currency Counting
  • Financial Control Administration
  • Records Maintenance
  • Cash Handling
  • Customer Service
  • Funds Reconciliation
  • Security Monitoring

Timeline

Casino Cage Cashier

Horns Holdings LLC
12.2019 - Current

Surveillance Operator

Horseshoe Casino
05.2018 - 09.2019

Floor Merchandiser

Burlington Coat Factory Department Store
05.2017 - 04.2018

Cage Shift Manager

Eldorado Casino
12.2000 - 04.2017

Associate of Science -

Bossier Parish Community College

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Hope Robinson