Helena Beltran
California Hotel Casino Las Vegas
North Las Vegas,NV
19
years of professional experience
Detail-oriented Casino Cage Cashier experienced in cash handling, compliance, and customer service. Maintained financial integrity while fostering positive customer relationships, contributing to smooth operations and high satisfaction. Collaborated effectively in high-volume environments, demonstrating adaptability and reliability in transaction processing and security protocols.
Work History
Casino Cage Cashier
2 Years 10 Months- Processed cash transactions accurately, ensuring compliance with casino regulations and policies.
- Monitored cash flow to prevent discrepancies and ensure financial integrity.
- Maintained inventory of chips and currency, facilitating smooth operations at the cage.
- Assisted customers with inquiries regarding gaming transactions and account balances.
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Fulfilled additional duties as assigned by supervisors or management, demonstrating adaptability while maintaining a strong work ethic.
- Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Supported colleagues during peak times by stepping in as needed to handle customer inquiries or complete additional tasks.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Prepared and issued money banks to change persons at the start of each shift.
Sales Associate
3 Years 3 Months- Provided exceptional customer service to enhance guest experiences and build loyalty.
- Assisted customers in selecting products, ensuring alignment with preferences and needs.
- Maintained knowledge of promotions and gaming options to effectively inform guests.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Modular Team Associate
9 Years 10 Months- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Collaborated with team members to improve workflow efficiency and optimize merchandise presentation standards.
- Trained new associates on operational protocols, promoting adherence to safety guidelines and quality control measures.
- Conducted regular audits of merchandise displays, ensuring compliance with company policies and visual merchandising standards.
Education
High School Diploma
Skills
Customer recognition
Cash management
Transaction logging
Cash handling
Currency counting
Gaming knowledge
Banking procedures
Credit card processing
Multi-department support
Hopper management
Casino regulations
Financial accountability
Reliability
Currency verification
Time organization
Jackpot processing
Cash reconciliation
Cash handling procedures
Collaborative skills
Problem-solving
Issue resolution
Customer service
Time organization
Customer recognition
Excellent communication
Customer care
Verbal communication
Equipment operation
Team collaboration
Communication skills
Cross-training
Machine operation
Customer interaction
Verbal communication
Timeline
Casino Cage Cashier
California Hotel Casino Las Vegas
09.2023 - 07.2026Read More
Sales Associate
Excalibur Hotel & Casino
02.2018 - 05.2021Read More
Modular Team Associate
Walmart
12.2007 - 10.2017Read More
Aiea High School
High School Diploma
Read More