Amy Torres
Richmond,TX
Summary
Dynamic General Manager with a proven track record at Black Bear Diner, excelling in operations management and team building. Enhanced customer satisfaction through effective problem resolution and staff training, achieving significant improvements in service quality. Skilled in optimizing inventory processes and fostering a collaborative work environment to drive profitability and employee engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Black Bear Diner
Pasadena
03.2018 - Current
- Oversaw daily operations to ensure efficiency and high-quality service delivery.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Developed and maintained operational budgets to optimize resource allocation.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Fostered a positive work environment, enhancing employee retention and engagement levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
Buffalo Wild Wings
Houston, TX
11.2016 - 03.2018
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Developed training programs for staff to enhance operational efficiency and team performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Coordinated staff scheduling to maintain adequate coverage during peak hours.
- Fostered a positive work environment by promoting teamwork and employee engagement activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
Chulas Sports Cantina
Katy, TX
10.2015 - 11.2016
- Led initiatives to improve food safety standards and compliance with health regulations.
- Streamlined operational processes, resulting in improved workflow efficiency across the restaurant.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Banquet Coordinator
Churrascos
Sugar Land, TX
08.2011 - 09.2015
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Collaborated with culinary team to design customized menus tailored to client needs.
- Managed vendor relationships to secure high-quality services and supplies for events.
- Trained and mentored staff on best practices for event setup and guest engagement.
- Developed event timelines and checklists, enhancing organizational efficiency during planning phases.
- Implemented feedback mechanisms to improve service quality and enhance client experiences.
- Evaluated post-event feedback from clients constructively for continuous improvement in service delivery standards.
- Optimized workflow efficiencies by implementing standardized procedures for banquet operations across multiple venues within the company portfolio.
- Maximized venue utilization with precise space allocation planning and flexible room setups for various event types.
Education
High School Diploma -
Elsik High School
Houston, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Customer relations
Certification
*TABC Certified
* Managers Food Handlers Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Black Bear Diner
03.2018 - Current
Manager
Buffalo Wild Wings
11.2016 - 03.2018
Manager
Chulas Sports Cantina
10.2015 - 11.2016
Banquet Coordinator
Churrascos
08.2011 - 09.2015
High School Diploma -
Elsik High School