Summary
Overview
Work History
Education
Skills
Timeline
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Amy Tracy

Murray,UT

Summary

Positive, upbeat Customer Service Professional brings over ten years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Known for productivity and efficient task completion. Specialize in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel at empathy, patience, and adaptability, vital for navigating customer interactions positively and professionally. Recognized for consistently delivering top-tier service. Proficient in Microsoft systems and adaptable to new technologies and processes.

Overview

12
12
years of professional experience

Work History

Registered Behavior Technician

ABS Kids
06.2021 - Current
  • Work with children aged 3-18 with a variety of disabilities related to autism
  • Provide patient-focused care following individualized behavior plans to 25+ patients to improve functional techniques
  • Collaborate with BCBAs, Speech Therapists, and parents to ensure patients' needs are being met in day-to-day activities
  • Observe and record patients' response to treatments to monitor progress

Cashier

Lenny's Richfield Family Pharmacy
04.2019 - 06.2021
  • Accepted and stocked drug orders to maintain optimal inventory levels.
  • Accurately counted and updated drug inventory to prevent shortages.
  • Provided welcoming customer service and detailed information on over-the-counter items.
  • Handled cash register and computer systems efficiently to ensure smooth transactions.
  • Maintained cleanliness by facing store products and keeping surfaces organized.

Home Contracting Loan Originator

Enerbank Usa
08.2016 - 02.2018
  • Processed unsecured personal loan applications for new bank members efficiently.
  • Conducted thorough research on client credit reports and supporting documents.
  • Advised members on account updates and optimal loan options to achieve financial objectives.
  • Ranked consistently as a Top 25 Lender for delivering exceptional service.

USAA MSR - Auto Loan Originator

Teleperformance USA
06.2013 - 09.2015
  • Processed auto and personal loans for new and tenured members.
  • Guided members in selecting vehicles and vehicle protection products tailored to individual needs.
  • Provided additional banking services aligned with members' financial goals.

USAA MSR - Credit Card Specialist

Teleperformance USA
06.2013 - 09.2015
  • Recommended credit cards aligning with members' financial needs.
  • Assisted members with payment processing and preparing for large purchases.
  • Educated members on understanding credit history for informed decision-making.
  • Resolved credit card disputes promptly while maintaining a high level of professionalism.

CenturyLink Internet Sales Agent

Teleperformance USA
06.2013 - 09.2015
  • Administered new product orders for both existing and new customers
  • Assisted customers in managing bills and online accounts, helped resolve any concerns
  • Offered all available products in a professional manner while building rapport with customers

Education

Psychology

Utah State University
Logan, UT
04-2020

Skills

  • Data collection and analysis
  • Communication skills
  • Time management
  • Customer service and support
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Task prioritization
  • Professional collaboration
  • Inventory management

Timeline

Registered Behavior Technician

ABS Kids
06.2021 - Current

Cashier

Lenny's Richfield Family Pharmacy
04.2019 - 06.2021

Home Contracting Loan Originator

Enerbank Usa
08.2016 - 02.2018

USAA MSR - Auto Loan Originator

Teleperformance USA
06.2013 - 09.2015

USAA MSR - Credit Card Specialist

Teleperformance USA
06.2013 - 09.2015

CenturyLink Internet Sales Agent

Teleperformance USA
06.2013 - 09.2015

Psychology

Utah State University