Amy Tran
Royse City
Summary
Dynamic Pharmacy Manager with a proven track record at Walmart, recognized for transforming underperforming pharmacies through strategic leadership and staff training. Expertise in pharmacy operations management and patient care, achieving significant improvements in immunization rates and customer satisfaction. Committed to quality assurance and mentoring, fostering a collaborative and efficient work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walmart
10.2022 - Current
- Took over a struggling store facing low morale and operational issues. Through strategic leadership, staff training, and clinical performance improvements, drove dramatic turnaround - resulting in the store's resurgence and personal recognition as Regional and Market "Pharmacy Manager of the Year'.
- Led the transformation of a struggling pharmacy, improving key performance indicators (script count, immunization rates, customer satisfaction) and earning Regional "Pharmacy of the Year".
- Teamed with store manager to improve organization, enhance cross-functional collaboration, and create a more efficient, patient-centered environment.
- Trained pharmacy staff using prior experience as a technician and sales associate to make concepts practical and relatable, improving retention and performance.
- Maintained precise inventory control to minimize waste, prevent shortages, and ensure compliance with company and regulatory standards.
Pharmacy Manager
Walmart
02.2019 - 10.2022
- Developed and delivered targeted training for pharmacists on integrating clinical services within daily workflow, resulting in increased immunization rated and improved patient engagement.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Staff Pharmacist
Walmart
08.2017 - 02.2019
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Supervised and coached team of pharmacy technicians and trainees.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Pharmacy Intern
Walmart
06.2014 - 08.2017
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Used pharmacy software to enter prescription and insurance information.
- Followed department policies, procedures and best practices for pharmacy operations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Certified Pharmacy Technician
Walmart
09.2010 - 06.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Doctor of Pharmacy - Pharmacy
Texas Tech University Health Sciences Center
Amarillo, TX04-2017
Bachelor of Science - Biology
The University of Texas At Dallas
Richardson, TX05-2013
Skills
- Pharmacy operations management
- Training and mentoring
- Performance metrics
- Direct patient care
- Workflow optimization
- Quality assurance controls
- Immunizations
- Patient education and counseling
- Medication therapy management
Accomplishments
- Achieved Pharmacy Manager of the Year through effectively helping with pharmacy development in staff training, store operations to meet KPIs and providing patient care in clinical services.
- Led the pharmacy to earn Pharmacy of the Year through strong team collaboration and consistent delivery of high-quality clinical services such as immunizations, point-of-care testing, and patient counseling.
Certification
- Licensed Pharmacist - 2017-Current
- Immunization License - 2013-Current
- CPR License - 2013-Current
Languages
Vietnamese
Full Professional
Timeline
Pharmacy Manager
Walmart
10.2022 - Current
Pharmacy Manager
Walmart
02.2019 - 10.2022
Staff Pharmacist
Walmart
08.2017 - 02.2019
Pharmacy Intern
Walmart
06.2014 - 08.2017
Certified Pharmacy Technician
Walmart
09.2010 - 06.2014
Doctor of Pharmacy - Pharmacy
Texas Tech University Health Sciences Center
Bachelor of Science - Biology
The University of Texas At Dallas
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