Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Trull

CANTON,North Carolina

Summary

Adept Senior Member Solutions Consultant with a proven track record at Champion Credit Union, showcasing exceptional creative problem-solving and professional telephone demeanor. Excelled in enhancing customer satisfaction and security through vigilant fraud detection and efficient transaction processing. Demonstrated dependable teamwork and multi-line phone expertise, significantly improving service quality and member relations.

Overview

1824
1824
years of professional experience

Work History

Senior Member Solutions Consultant

Champion Credit Union
07.201 - Current

Telephone Consultant

Stop payments on ACH and Checks

Fraud and Disputes on Debit and Credit Cards

Provide rates, NADA value, playoffs, and Loan projections.

Traditional IRAs, Roth IRAs, Share Certificates, Deceased Accounts

Service our members completely before ending the phone call.

Teller Associate

Champion Credt Union
05.2003 - 07.2016
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Stayed up-to-date on current industry trends and regulations, attending training sessions regularly to enhance job performance quality continually.
  • Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
  • Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.

Education

General Education -

Western Carlina University
Cullowhee, NC

Graduated -

Pisgah High School
Canton
06.2001

Skills

Creative problem solving

Timeline

Teller Associate

Champion Credt Union
05.2003 - 07.2016

General Education -

Western Carlina University

Graduated -

Pisgah High School

Senior Member Solutions Consultant

Champion Credit Union
07.201 - Current
Amy Trull