Amy Tucker
TIFFIN,OH
Summary
Dynamic project lead with a proven track record at Concordance Healthcare Solutions, excelling in customer conversion and seamless project integration. Skilled in problem-solving and customer focus, I effectively collaborated with sales teams to enhance operational efficiency and deliver exceptional service, ensuring successful outcomes for large health systems.
Overview
34
34
years of professional experience
Work History
Customer Enrichment Project Lead
Concordance Healthcare Solutions
01.2016 - Current
- Worked with multiple departements to ensure seamless integration of various project components. This includes the conversion of new customers.
- Partnered with a sales team to be their inside support. This includes quoting, reports, and helping with customer requests
Sales Support, Project Lead
Seneca Medical Inc
11.2008 - 12.2015
- Worked closely with the Regional Manager to lead his team of Account Managers. This includes conversion of new customers, daily-weekly-monthly reports, creating quotes, product conversions
- Maintained the customer RX license in our system
- Responsible for very large health system with 8 hospitals and over 200 off sites. I was their inside contact for all quotes and product conversions
- Coordinated with customer to identify and quote all equipment/med surge items for new offices
Sports Medicine Coordinator
Seneca Medical Inc
05.2006 - 11.2008
- Collaborated and coordinated Sports Medicine Catalog
- Attended multiple trade shows, showcasing our products
- Organized and staged orders along with our OPS team
- Oversaw order entry
Customer Service
Seneca Medical Inc
10.2004 - 11.2006
- Provided exceptional customer service, addressing inquiries promptly and professionally. This included fax, email and phone orders.
- Assigned customers and developed great working relationships with these accounts
Assistant Office Manager
Schultz Oil Company
10.1990 - 11.2005
- Managed daily operations, including customer service, entering daily sales, Accounts receivable and Accounts payable functions
Education
General Business
Tiffin University
Tiffin, OHSkills
- Customer focus
- Multi-tasking skills
- Project coordination
- Industry expertise
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Phone and email etiquette
Timeline
Customer Enrichment Project Lead
Concordance Healthcare Solutions
01.2016 - Current
Sales Support, Project Lead
Seneca Medical Inc
11.2008 - 12.2015
Sports Medicine Coordinator
Seneca Medical Inc
05.2006 - 11.2008
Customer Service
Seneca Medical Inc
10.2004 - 11.2006
Assistant Office Manager
Schultz Oil Company
10.1990 - 11.2005
General Business
Tiffin University
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