Amy Usdan
Howell Township
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
15
15
years of professional experience
Work History
Patient Service Representative/Team Trainer
RWJBarnabas Health
Toms River
05.2024 - Current
- Assisted patients with scheduling appointments and managing their inquiries.
- Educated patients on available services and resources within the facility.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Collaborated with healthcare providers to ensure timely patient care coordination.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Explained goals and expectations required of trainees.
Massage Therapist
At Ease Massage Spa
01.2018 - 03.2020
- Evaluate and document client symptoms, medical history and treatment goals.
- Manipulate muscles, tendons, ligaments and other soft tissue using knowledge in swedish, deep tissue, prenatal and sports massage techniques.
Massage Therapist
Massage Envy
Shrewsbury
07.2013 - 09.2017
- Evaluate and document client symptoms, medical history and treatment goals.
- Manipulate muscles, tendons, ligaments and other soft tissue using knowledge in swedish, deep tissue, prenatal and sports massage techniques.
Customer Service Representative/ Service Dispatcher
A.J Perri
Tinton Falls
10.2010 - 12.2012
- Answer incoming calls related to service, billing and other departments.
- Coordinate and communicate orders, service appointments, and emergency alerts between customers and technicians.
Education
Professional Massage Therapy Diploma - Massage Therapy
Cortiva Institute
Wall Township, NJ06-2013
A.A. - Psychology
Brookdale Community College
Lincroft, NJ06-2008
High School Diploma -
Howell High School
Howells, New Jersey06-2003
Skills
- Customer service
- Communication skills
- Interpersonal communication
- Problem Resolution
- Computer literacy
Timeline
Patient Service Representative/Team Trainer
RWJBarnabas Health
05.2024 - Current
Massage Therapist
At Ease Massage Spa
01.2018 - 03.2020
Massage Therapist
Massage Envy
07.2013 - 09.2017
Customer Service Representative/ Service Dispatcher
A.J Perri
10.2010 - 12.2012
Professional Massage Therapy Diploma - Massage Therapy
Cortiva Institute
A.A. - Psychology
Brookdale Community College
High School Diploma -
Howell High School