Zoraida Hernandez
Camden,NJ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative Trainer
CAMcare Health
Camden, NJ
08.2023 - Current
- Assisted with scheduling follow-up appointments according to provider availability.
- Sorted and distributed incoming mail daily.
- Greeted patients upon arrival and directed them to the appropriate area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Researched third party payer NAViNET, NJMMIS, AVAILITY, INOVALON, PEAR related to prior authorizations, coding, billing and registration processes.
- Assisting Medical Records Department
Phlebotomist
Quest Diagnostics
Voorhees, NJ
05.2020 - 06.2023
- Performed quality control tests on collected specimens.
- Prepared specimens for transport to external laboratories.
- Processed samples accurately and efficiently.
- Adhered to HIPAA guidelines regarding patient privacy.
- Monitored inventory levels of supplies used in phlebotomy services.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Educated patients on specimen collection procedures and post-draw care.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Lab Assistant/EKG Technician
Princeton Medical Group
Princeton, NJ
06.2021 - 12.2022
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Prepared specimens for transport to external laboratories.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Documented patient information into electronic medical records system.
- Maintained accurate records of patient data, test results, and other relevant information.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
Lab Assistant
Virtua Hospital
Marlton, NJ
07.2019 - 12.2020
- Reviewed medical forms for completeness and accuracy prior to submission.
- Managed daily operations of the outpatient clinic front desk.
- Provided support to other departments when necessary.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Collected specimens from patients for laboratory testing.
- Responded quickly to emergency situations following established protocols.
Education
LPN - Nursing Education
Lincoln Technical Institute - Edison
Iselin, NJ11-2025
Multi Skill Tech - Medical
Harris School of Business - Voorhees
Voorhees, NJ03-2017
High School Diploma -
Pennsauken High School
Pennsauken, NJ06-2009
Skills
- Onsite tours
- Eligibility Determination
- Recording histories
- Appointment confirmation
- Bookkeeping Support
- Patient interviewing skills
- Appointment Scheduling
- Medical terminology knowledge
- Medical insurance
- Office Administration
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Payment Collection
- Medicaid
- Patient Intake
- FLUENT IN SPANISH
Languages
English
Professional
Spanish
Professional
Certification
- PHLEBOTOMIST
- PATIENT CARE TECH
- EKG TECH
- CNA
Timeline
Patient Service Representative Trainer
CAMcare Health
08.2023 - Current
Lab Assistant/EKG Technician
Princeton Medical Group
06.2021 - 12.2022
Phlebotomist
Quest Diagnostics
05.2020 - 06.2023
Lab Assistant
Virtua Hospital
07.2019 - 12.2020
LPN - Nursing Education
Lincoln Technical Institute - Edison
Multi Skill Tech - Medical
Harris School of Business - Voorhees
High School Diploma -
Pennsauken High School
Similar Profiles
Stephanie CohenStephanie Cohen
Patient Service Representative at CAMcare HealthPatient Service Representative at CAMcare Health
Preveen VenkatachalamPreveen Venkatachalam
IT and Data Intern at CAMcare HealthIT and Data Intern at CAMcare Health
Candace BrownCandace Brown
Dental Assistant Specialist/Sterile Processing Technician at Camcare Health CorporationDental Assistant Specialist/Sterile Processing Technician at Camcare Health Corporation
Letitia WyattLetitia Wyatt
Remote Medical Billing Representative at PATHSRemote Medical Billing Representative at PATHS
Brielle VelezBrielle Velez
Judicial Intern at Superior Court of the District of ColumbiaJudicial Intern at Superior Court of the District of Columbia