AMY VARNER
Lacey,WA
Summary
Accomplished Server/Production Shift Leader and Bartender with a proven track record at Shari's Cafe and Pies, excelling in multitasking and customer service. Expert in hospitality service, with a knack for upselling and allergy awareness. Demonstrated ability to resolve complaints swiftly, enhancing customer satisfaction and loyalty. Trained peers, ensuring high cleanliness standards and service excellence.
Overview
25
25
years of professional experience
Work History
SERVER/Production Shift Leader
Shari's Cafe and Pies
08.1999 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Bartender
Log Cabin Bar and Grill
03.2024 - 09.2024
- Served high customer volumes and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Applied Science - Office Administration
South Puget Sound Community College
Olympia, WA01-2015
High School Diploma -
Shelton High School
Shelton, WA06-1995
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Allergy awareness
- Effective customer upselling
Timeline
Bartender
Log Cabin Bar and Grill
03.2024 - 09.2024
SERVER/Production Shift Leader
Shari's Cafe and Pies
08.1999 - 10.2024
Associate of Applied Science - Office Administration
South Puget Sound Community College
High School Diploma -
Shelton High School
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