Amy Vassallo
Stowe ,PA
Summary
Dynamic operations professional with a positive attitude and a keen attention to detail, experienced at LVMH. Proven track record in enhancing customer satisfaction and operational efficiency through effective problem-solving and organizational management. Skilled in operational reporting and employee training, fostering a culture of continuous improvement and compliance.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Bucherer1888
King of Prussia, Pennsylvania
05.2025 - Current
- Oversaw daily operations to ensure efficient workflow and productivity.
- Developed and implemented process improvements for operational efficiency.
- Collaborated with cross-functional teams to streamline communication and processes.
- Utilized project management tools to track progress on operational initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Operations Assistant
LVMH- Louis Vuitton
11.2024 - 05.2025
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Operation Specialist
LVMH- Tiffany and Company
07.2022 - 11.2024
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Optimized inventory levels to meet fluctuating customer demands, avoiding both excess stock and shortages.
- Facilitated smoother day-to-day operations by establishing clear guidelines for task prioritization and resource allocation.
- Enhanced data accuracy by overseeing transition to new data management system, minimizing errors.
- Fostered culture of continuous improvement by initiating regular training sessions for staff on latest operational practices.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Store Manager
LUXOTTICA- LensCrafters
09.2019 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Store Manager
LUXOTTICA- Sunglass Hut
07.2012 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
MICHELE Specialist
Bloomingdales
07.2010 - 07.2012
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Education
Bachelor of Science -
Alvernia University
Reading, PA 09.2004 - 05.2008
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- Operational reporting
- Organizational management
- Inventory management
- Policy and procedure adherence
- Employee scheduling
- Policy enforcement
- Shipping and receiving
Timeline
Operations Manager
Bucherer1888
05.2025 - Current
Operations Assistant
LVMH- Louis Vuitton
11.2024 - 05.2025
Operation Specialist
LVMH- Tiffany and Company
07.2022 - 11.2024
Store Manager
LUXOTTICA- LensCrafters
09.2019 - 07.2022
Store Manager
LUXOTTICA- Sunglass Hut
07.2012 - 09.2019
MICHELE Specialist
Bloomingdales
07.2010 - 07.2012
Bachelor of Science -
Alvernia University
09.2004 - 05.2008