Noah Chapa, PMP
Austin,TX
Summary
Driven by a commitment to continuous growth and learning, my mission is to become a valued asset within the organizations I serve, while actively contributing to their expansion and success. With a focus on cultivating meaningful, long-lasting relationships with clients, colleagues, and stakeholders, I aspire to play a pivotal role in driving business growth and fostering a culture of collaboration and innovation. Dedicated to honing my skills and expertise, I strive to stay ahead of industry trends and embrace new challenges, leveraging my creativity, adaptability, and attention to detail to deliver outstanding results. Through my dedication to personal and professional development, I aim to make a lasting impact on the organizations I support, while achieving fulfillment and satisfaction in my career journey.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Purvis Industries
11.2021 - Current
- Successfully managed a portfolio of 30+ key accounts, including notable clients such as Blue Bell Creameries, Martin Marietta, Tesla, The Boring Company, Cargill Meat Solutions, University of Texas, Texas State University, Texas Crushed Stone, Austin White Lime, and various local aggregate and beverage plants
- Proactively fostered and nurtured relationships with clients, ensuring exceptional service delivery and satisfaction
- Conducted regular face-to-face interactions with clients to understand their needs, provide tailored solutions, and address any concerns promptly
- Collaborated closely with clients, internal teams, and stakeholders to identify opportunities, provide accurate quotes, engineer solutions, and successfully close product and solution sales
- Managed financial transactions by accurately opening and closing cash drawers, maintaining financial integrity and compliance
- Investigated and resolved invoice exceptions and purchase order discrepancies using A/P and procurement reports, ensuring accurate billing and order fulfillment
- Maintained up-to-date vendor accounts, promptly addressing inbound phone inquiries, and providing timely updates to clients regarding order status and relevant information
- Provided knowledgeable advice to clients regarding substitution or modification of parts when requested items were unavailable, ensuring continued service and satisfaction
- Demonstrated exceptional efficiency in processing a high volume of orders with minimal errors, optimizing productivity and customer service levels.
Account Manager
Austin Generator Service
04.2021 - 10.2021
- Managed numerous turnkey installation projects for standby Generator systems, catering to both commercial and residential clients, ensuring seamless execution and high customer satisfaction
- Utilized various Customer Relationship Management (CRM) platforms to efficiently track and maintain client accounts, enhancing communication and service delivery
- Proactively reached out to both existing and potential customers, conducting product demonstrations and explaining features to drive sales and foster client relationships
- Prepared accurate estimates and quotes for diverse clientele, demonstrating strong attention to detail and understanding of client needs
- Collaborated closely with the sales team, contributing to pre-bid meetings, project planning, and bid qualifications to optimize project outcomes
- Assisted in liaising with vendors and distributors to obtain pricing and lead times for heavy equipment, facilitating smooth project logistics
- Identified prospective customers through strategic methods such as business directories, client referrals, and participation in relevant organizations and conferences, expanding client base and market reach
- Conducted administrative tasks including sales budget preparation and report generation, providing valuable insights for sales management and supporting strategic decision-making
- Generated profit and loss reports, providing crucial financial insights to sales management and reporting directly to the Director of Operations
- Established and maintained positive relationships with subcontractors and suppliers, ensuring reliable project support and resource availability
- Collaborated closely with the Director of Residential Operations to ensure project timelines and scopes of work were accurately defined and met.
Inside Sales Representative
Round Rock Welding Supply
07.2019 - 04.2021
- Created and meticulously maintained invoices, ensuring accuracy and validity of information, and facilitating smooth financial transactions
- Cultivated and maintained trusting relationships with suppliers, customers, and colleagues, fostering a collaborative and supportive work environment
- Proactively followed up on delinquent accounts, utilizing effective communication skills to resolve outstanding issues and ensure timely payments
- Collaborated closely with outside sales representatives and distributors, contributing to the expansion and growth of the company's market presence
- Maintained regular communication with customers to understand their evolving needs and identify new business opportunities, ensuring continued satisfaction and loyalty
- Played a key role in account development and forecasting, providing valuable insights and contributing to strategic planning initiatives
- Facilitated procurement processes by preparing purchase orders on behalf of the company, and meticulously reviewing prices and product specifications from various distributors, ensuring optimal sourcing and cost-effectiveness.
Financial Analyst / Internship
Dell Technologies
08.2016 - 01.2018
- Conducted thorough reviews of customers' invoices to ensure accuracy and integrity of billing information, minimizing errors and discrepancies
- Acted as a liaison between the company and corporate partners, representing Dell Technologies and facilitating communication to enhance business relationships
- Verified pricing information for Dell products provided to consumers, ensuring consistency and transparency in pricing
- Implemented organizational strategies to streamline invoice management processes, enhancing accessibility and efficiency
- Handled sensitive and confidential information with discretion, accurately inputting data into Excel spreadsheets while maintaining confidentiality and data integrity
- Provided assistance to sales and finance customers in reconciling sales credits, resolving discrepancies, and ensuring accurate financial transactions
- Played a key role in the development and maintenance of financial reports, providing valuable insights and supporting informed decision-making.
Education
High School Diploma -
Stony Point High School
Project Management Institute
Regal Rexnord National Distributor Training School
01.2023
Dodge Industrial National Distributor Training School
01.2022
Timken Company's National Distributor Training School
01.2022
Skills
- Thrives in a fast pace/high stress environment
- Proficient in all Microsoft programs (excel, word, powerpoint, outlook)
- Familiar with CRM's and other various platforms of lead tracking (P21, Insightly, Quickbooks etc)
- Trained in Quickbooks regarding purchase orders, estimates, billing, and generation of various other sales reports
- Collaboration on group projects
- Communication
- Fast learner
- Adaptable/Flexible
- Extremely Dependable
- Creativity
- Attention to detail
- Familiar with the corporate work environment
- Extremely Dependable
- Creativity
- Attention to detail
- Familiar with the corporate work environment
Certification
Project Management Professional (PMP), 3694743
Quote
The best preparation for good work tomorrow is to do good work today. -Elbert Hubbard
Timeline
Operations Manager
Purvis Industries
11.2021 - Current
Account Manager
Austin Generator Service
04.2021 - 10.2021
Inside Sales Representative
Round Rock Welding Supply
07.2019 - 04.2021
Financial Analyst / Internship
Dell Technologies
08.2016 - 01.2018
High School Diploma -
Stony Point High School
Project Management Institute
Regal Rexnord National Distributor Training School
Dodge Industrial National Distributor Training School
Timken Company's National Distributor Training School
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