Amy Vega Ramirez
Greenville,NC
Summary
I am a dedicated individual who possesses adequate skills and amazing work ethics. I deliver constant high quality work that many employers seek. I am open for any opportunities to expand my knowledge within any career field.
Overview
7
7
years of professional experience
Work History
Manager
Acleaner
Greenville, NC
08.2023 - Current
- Maintained cleanliness of work area by strictly following safety protocols.
- Spearheaded collaboration initiatives among team members to optimize workflow efficiency.
- Resolved customer complaints with professionalism, ensuring timely and courteous issue resolution.
- Managed maintenance of customer account records and transaction documentation.
- Resolved customer inquiries regarding products and services through prompt and effective communication.
- Orchestrated training sessions for new employees on proficient operation of cash registers, credit card machines, and essential dry cleaning equipment.
- Streamlined customer payment processing to enhance transaction efficiency and accuracy.
- Oversaw cleanliness, organization, and stock management in check-out areas to elevate store presentation.
- Oversaw incoming phone calls to deliver exceptional customer assistance and streamline order processing.
- Spearheaded training and mentorship initiatives for new cashiers to elevate performance standards.
Cashier
Fuji Japan
Greenville, NC
04.2019 - 12.2023
- Facilitated accurate and timely processing of customer transactions to enhance service delivery in a fast-paced setting.
- Ensured a tidy and well-organized front counter and dining area to enhance customer experience.
- Executed cash register functions to maintain financial accuracy and streamline end-of-shift reconciliation.
- Coordinated with team members to enhance operational efficiency and maintain service quality during high-demand periods.
- Provided timely and courteous assistance to enhance overall customer experience.
- Developed and implemented training programs for new cashiers to enhance operational efficiency and customer satisfaction.
Retail Sales Associate
Izzy boutique
Greenville, NC
04.2023 - 10.2023
- Maintained store displays and organized merchandise for optimal visibility and appeal.
- Provided knowledge of current fashion trends to guide customer choices
- Conducted inventory checks and restocked shelves to maintain product availability.
- Participated in promotional events to increase customer engagement and store traffic.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Cashier
Mcdonalds
Greenville, NC
12.2021 - 05.2023
- Processed customer transactions accurately and efficiently at a fast-paced environment.
- Assisted customers with menu selections and answered inquiries about food items.
- Provided friendly and prompt service to enhance customer satisfaction experience.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures.
- Built and maintained productive relationships with employees.
Education
Associate of Science - Business Administration
Pitt Community College
Winterville, NC05.2025
Skills
Employee training
Effective communication
Team collaboration
Attention to detail
Problem solving
Time management
Product management
Customer service
Marketing
Safety procedures
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Acleaner
08.2023 - Current
Retail Sales Associate
Izzy boutique
04.2023 - 10.2023
Cashier
Mcdonalds
12.2021 - 05.2023
Cashier
Fuji Japan
04.2019 - 12.2023
Associate of Science - Business Administration
Pitt Community College