AMY VICE
Carlisle,KY
Summary
Dynamic Referral Specialist with a proven track record at Sterling Health Care, adept at insurance verification and appointment scheduling. Enhanced patient access to care through streamlined referral processes, ensuring timely appointments. Known for exceptional communication skills and a commitment to patient confidentiality, contributing to improved patient experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
Referral Specialist
Sterling Health Care
09.2019 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed electronic health records (EHR) for accurate patient information and referral tracking.
- Collaborated with healthcare providers to streamline referral processes and enhance patient experience.
- Trained new staff on referral protocols and best practices for efficiency and compliance.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
Medical Assistant/SRNA
Harrison Memorial Hospital
11.2014 - 09.2019
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted physicians with examinations and procedures, ensuring patient comfort and safety.
- Managed electronic health records, ensuring data accuracy and compliance with regulations.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sales Associate
Today's Bride
11.2013 - 11.2014
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, policies, and products to offer accurate information to clients.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
Education
Associate of Science - Business Management
Maysville Community College
Maysville, KY05.2002
SRNA License - SRNA
Maysville Community College
Cynthiana05.2015
Skills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Patient confidentiality
- Physician authorizations
- Appointment scheduling
Timeline
Referral Specialist
Sterling Health Care
09.2019 - Current
Medical Assistant/SRNA
Harrison Memorial Hospital
11.2014 - 09.2019
Sales Associate
Today's Bride
11.2013 - 11.2014
Associate of Science - Business Management
Maysville Community College
SRNA License - SRNA
Maysville Community College