Amy Villarreal
Kyle,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
AAA Garcia Bail Bonds
San Antonio , Texas
09.2020 - Current
- Processed payments
- Ordered office supplies
- Filing
- Answered phones
- Ran personal errands
- Tidying up offices
Medical Assistant
Victory Medical
Austin , TX
07.2005 - 11.2007
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Medical Assistant
Hill Country OBGYN
Austin, Texas
10.2003 - 06.2005
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Medical Assistant
Austin Area OB/GYN
Austin, Texas
10.2001 - 09.2003
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
Medical Assistant - Medical Assisting
Southern Careers Institute Inc
Austin, TX05-2001
Some College (No Degree) - Medical Social Work
Joliet Junior College
Joliet, IL01-1994
High School Diploma -
Providence Catholic High School
New Lenox, IL05-1992
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Scheduling
- Data Entry
- Report Generation
- Information Security
- Paperwork Processing
- Call Management
- Technical Support
- Medical terminology knowledge
- Hospitality and accommodation
- Service standard compliance
- Multi-line telephone operations
- Problem Resolution
- Complaint Handling
- Prioritization
- Customer Relationship Management (CRM)
- Adaptive team player
- Payment Processing
- Materials Transport
- Problem-solving abilities
- Sanitizing office and surgical equipment
Timeline
Customer Service Representative
AAA Garcia Bail Bonds
09.2020 - Current
Medical Assistant
Victory Medical
07.2005 - 11.2007
Medical Assistant
Hill Country OBGYN
10.2003 - 06.2005
Medical Assistant
Austin Area OB/GYN
10.2001 - 09.2003
Medical Assistant - Medical Assisting
Southern Careers Institute Inc
Some College (No Degree) - Medical Social Work
Joliet Junior College
High School Diploma -
Providence Catholic High School