Amy Villarreal
San Antonio
Summary
Dynamic and detail-oriented professional with experience at CHRISTUS Health, excelling in patient admission and medical office administration. Proven ability to enhance operational efficiency through effective communication and teamwork. Skilled in insurance verification and adept at maintaining patient confidentiality, ensuring compliance with HIPAA standards while delivering exceptional service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hematology / Oncology Unit Secretary
CHRISTUS Health
San Antonio
08.2021 - Current
- Admitted patients and prepared charts for accurate medical record-keeping.
- Assisted patients promptly upon activation of call light for immediate support.
- Monitored patients on one-to-one watch to ensure safety and well-being.
- Inspected medical equipment regularly and maintained accurate logs.
- Managed multiple telephone lines, faxes, and emails to ensure efficient communication.
- Ordered nourishments for patients to meet dietary needs promptly.
- Filed medical documents, maintaining organized and accessible patient records.
- Refilled supplies to guarantee operational readiness for nursing staff and patients.
- Executed clerical tasks for doctors and nurses, enhancing daily operational efficiency.
- Oversaw comprehensive processes and obtained prior authorization for all outpatient radiology scans.
Front Desk Supervisor / Accounting Assistant
Sheraton Gunter Hotel
San Antonio
02.2012 - 11.2020
- Greeted all guests entering establishment to provide a welcoming experience.
- Generated morning and EOS reports, including arrivals, departures, and discrepancies.
- Reviewed night audit reports, implementing necessary corrections and follow-ups.
- Scheduled front office team based on hotel's operational needs.
- Made decisions aligned with best interests of hotel.
- Enrolled guests in rewards program to increase participation and retention.
- Reported directly to Front Office Manager and Accounting department on program metrics.
- Collaborated with third party for bookings and processed billing accordingly.
Education
GED -
Mac Arthur HS
San Antonio, TX01.2006
Associate of Arts - Business Administration
ALAMO COLLEGES
San Antonio, TXSkills
- Windows operating systems
- Patient admission procedures
- Attention to detail
- Team collaboration
- Insurance verification
- Nursing operations
- Telephone reception
- Call light management
- Incoming call handling
- Unit secretary training
- Medical office administration
- Patient confidentiality practices
- Microsoft Office suite
- Epitome software
- OPERA system
- Go Concierge platform
- GXP compliance
- QuickBooks accounting
- Office administration tasks
- Decision-making skills
- Professional telephone etiquette
- HIPAA compliance standards
- Problem solving techniques
- Process documentation practices
- Office equipment maintenance strategies
- Customer relationship management
References
- Kelly Kamiya, 703-655-9395
- Disha Abraham, 210-392-5486
Leadership Experience
Successfully led my front office team to deliver high guest experience. Helped create a welcoming environment to staff and guests.
Certification
BLS
Timeline
Hematology / Oncology Unit Secretary
CHRISTUS Health
08.2021 - Current
Front Desk Supervisor / Accounting Assistant
Sheraton Gunter Hotel
02.2012 - 11.2020
GED -
Mac Arthur HS
Associate of Arts - Business Administration
ALAMO COLLEGES