Amy Von Blon
Alexandria,VA
Summary
Reliable and hardworking professional with over 9 years of bartending experience delivering exceptional service and consistently surpassing performance targets. Proven ability to thrive in high-pressure environments while ensuring guest satisfaction. Experienced in managing staff and daily operations, demonstrating strong leadership and multitasking skills. Committed to enhancing customer experiences in dynamic hospitality settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Hotel Heron
Alexandria, VA
06.2024 - Current
- Provided exemplary beverage service to guests, ensuring timely delivery and adherence to the hotel's core values and mission statement
- Led bar operations, including setup and closing, inventory management, and maintaining sanitation standards, achieving a high satisfactory compliance rating in routine health inspections
- Provided a customer satisfaction rate of over 98%, by delivering exceptional service and attending to guest needs promptly
- Demonstrated expertise in mixology, crafting over 30 different cocktail recipes with precision, contributing to an 11% increase in bar revenue.
- Performed all cashier duties using the Silverware system, including sales tracking and shift deposits, with 0 discrepancies over tenure
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
Lead Bartender/ Bar Manager
Mason Social
10.2021 - 12.2023
- Create uniquely crafted cocktail menus seasonally, utilizing fresh ingredients and innovative mixology methods
- Leverage interpersonal skills and full knowledge of all menu items contributing to 22% increases in sales
- Complete cash, credit, and mobile payment transactions, ensuring 100% accuracy in correlation with POS records at all times
- Administer bar and waitstaff schedules to ensure labor hours fall within projected guidelines while also accommodating numerous employee requests
- Manage a highly organized and positive environment for colleagues and guests, helping reduce employee turnover and encouraging customer loyalty
- Maintain cost analysis, implement policies ensuring stable liquor costs and oversee inventory management, reducing inventory loss by over 15%
Bartender/ Assistant Manager
Pub Dog Drafthouse
06.2021 - 10.2021
- Assisting with greeting guests, creating a valued first impression for a memorable guest experience
- Perform routine inspections and bar sanitary compliance with local, state and federal standards
- Prepare bank deposits, control costs and analyze labor percentages resulting in 9% profit
- Establish relationships with new guests to provide an optimal experience, resulting in an 11% increase in customer retainment
- Consistently exceed daily, weekly and monthly sales targets while maintaining costs, resulting in performance bonuses
Bartender
Buffalo Wild Wings
06.2017 - 04.2021
- Greet guests and respond to inquires and requests in a friendly and efficient manner
- Collect and process payments from guests using the point-of-sale system, make change and process gift certificates, cards and vouchers
- Enforce minimum age requirements for consumption of alcoholic beverages by reviewing valid identification
- Stock and maintain the bar to include beer, wine, spirits, garnishes, paper products, condiments, glassware, ice and produce
- Met and exceeded sales targets on consistent basis with proactive promotional strategies and upsells
- Optimize table turns to outperform average sales by 24%
Skills
- Communication skills
- Team leadership
- Interpersonal skills
- Consistency and reliability
- Mixology expertise
- Inventory control
- Strong memory
- Approachability
- Cash handling
- POS system proficiency
Certification
- ServSafe Certified
- American National Standards Institute (ANSI) | June 2021
Timeline
Bartender
Hotel Heron
06.2024 - Current
Lead Bartender/ Bar Manager
Mason Social
10.2021 - 12.2023
Bartender/ Assistant Manager
Pub Dog Drafthouse
06.2021 - 10.2021
Bartender
Buffalo Wild Wings
06.2017 - 04.2021
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