Anise Allen
Aiea,HI
Summary
Dedicated Bartender experienced in delivering genuine hospitality and exceptional service in bar settings. Enhanced guest experiences through strong communication, problem-solving, and multitasking abilities while managing daily operations and staff. Committed to creating innovative cocktail menus that inspire and engage customers.
Overview
13
13
years of professional experience
Work History
Bartender
Daniel K. Inouye International Airport
Honolulu, Hawaii
01.2024 - Current
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Engaged customers in friendly conversations, enhancing their overall bar experience. Provide enjoyable bar experience.
- Monitored customer drink levels, suggesting additional purchases at opportune moments to increase sales.
- Effectively multitasked within a fast-paced environment.
- Collaborated with security staff to effectively de-escalate customer conflicts.
Server Bartender; Team Lead; Floor Supervisor
Restaurant 604
Honolulu, HI
06.2016 - Current
- Served patrons food and beverages, enhancing the dining experience with positive and friendly service.
- Provides information to help food and beverage selections. Presents ordered choices in a prompt and efficient manner. Maintains dining ambience with an enthusiastic attitude.
- Greeted guests warmly at the entrance of Restaurant 604. at entrance of Restaurant 604 with friendly smiles. with warm service at Restaurant 604 dining room and bar.
- Managed multiple tasks efficiently in a busy restaurant environment. within a fast-paced environment.
- Remained calm and focused during peak service times. during busy periods to ensure smooth service. and poised during busy periods, promoting great customer service to guests.
Server
Mokes Bread & Breakfast
Kailua, Hawaii
12.2022 - 02.2024
- Took orders from customers and relayed them to kitchen staff in a timely manner.
- Communicated with guests about breakfast items available and politely answered questions.
- Refilled coffee, juice, and food items during busy morning service.
- Bussed tables and reset dining area for incoming guests.
Irons Restaurant
Server/Bartender/Bar Lead
Honolulu, Hawaii
02.2015 - 10.2017
- Supervised bar operations for busy hospitality venue shifts.
- Generated innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
- Boosted customer satisfaction by resolving issues with knowledgeable and friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assigned daily tasks to bar staff each shift.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Participated in ongoing training to enhance job skills and knowledge.
Server
Blue Note
Honolulu, HI
12.2015 - 09.2017
- Served patrons food and beverages in a fast-paced, show-time driven atmosphere, ensuring attentive service throughout performance. Managed tables while paying attention to cleanliness and order.
- Greeted breakfast guests at Mokes Bread & Breakfast with warm, attentive service
- Welcomed breakfast guests with friendly service at Mokes Bread & Breakfast with warm, attentive service
- Delivered meals and beverages promptly to tables throughout dining room
- Addressed customer complaints with a positive attitude to ensure satisfaction.
Bartender
Hawaii Voice KTV & Lounge
Honolulu, Hawaii
03.2016 - 05.2017
- Mixed cocktails and prepared drinks for room and bar guests, enhancing guest experience with quality beverages.
- Mixed cocktails and beverages for airport travelers and lounge guests.
- Prepared and served cocktails and beverages for travelers at airport lounges, ensuring a positive experience.
- Checked identification and followed alcohol service policies at airport concessions.
- Operated a POS system for orders, payments, and cash handling.
Server/Bartender/Lead
Schooner's Restaurant
Honolulu, HI
05.2013 - 01.2016
- Greeted guests and presented menu selections at Schooner's Restaurant dining room.
- Took food and beverage orders with accurate table service and timing.
- Mixed cocktails, poured drinks, and maintained bar station inventory.
- Trained crew members on food handling procedures, enhancing food quality and service satisfaction.
Education
certifications - Repair & Refinish Technology
Universal Technical Institute
Sacramento, CAAssociate Degree - Psychology
Sierra College
Rocklin, CAAssociate Degree -
Anthem College
Sacramento, CA 05.2001 - 07.2001
High school diploma or GED -
Skills
- Bartending
- Bartending Experience
- Food handling
- Food Safety
- Customer service
- Customer Focus
- Guest Engagement
- Serving
- Upselling
- Sales Orientation
- Sales
- Cash handling
- Cash register
- POS
- OpenTable
- Computer literacy
- Computer skills
- Computer operation
- Mobile devices
- Active listening (10 years)
- Professional email communication (10 years)
- Communication Skills
- Effective Communication
- Team Leadership
- Leadership
- Team Oriented
- Strong attention to detail
- Multi-Tasking
- Time Management
- Resourcefulness
- Problem-Solving
- Decision-Making
- Organizational Skills
- Self-Motivation
- Goal-Oriented Focus
- Positive Attitude
- Patience
- Ability to Read Customers
- Catering
- Restaurant Experience
- Hospitality Industry
- Call management
- Restaurant experience
- Host/Hostess
- Restaurant experience
- Hospitality Industry
- Host/Hostess
Languages
English
Timeline
Bartender
Daniel K. Inouye International Airport
01.2024 - Current
Server
Mokes Bread & Breakfast
12.2022 - 02.2024
Server Bartender; Team Lead; Floor Supervisor
Restaurant 604
06.2016 - Current
Bartender
Hawaii Voice KTV & Lounge
03.2016 - 05.2017
Server
Blue Note
12.2015 - 09.2017
Irons Restaurant
Server/Bartender/Bar Lead
02.2015 - 10.2017
Server/Bartender/Lead
Schooner's Restaurant
05.2013 - 01.2016
Associate Degree -
Anthem College
05.2001 - 07.2001
certifications - Repair & Refinish Technology
Universal Technical Institute
Associate Degree - Psychology
Sierra College