AMY VORM
Lincoln,NE
Summary
Extensive experience in customer service, and the hospitality industry. Knowledgeable about food, wine, beer, and spirits trends. Motivated Bartender/Server/Event Manager, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event Planner and Coordinator
Wild Parrot Brewing Company
10.2023 - Current
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
Taproom Manager & Lead Beertender
Wild Parrot Brewing Company
09.2022 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Consulted with owners to organize special events and promotions.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Scheduling, and Social Media Support.
- Assistance to Head Brewer
Server and Bartender
The Bufffalo Rose
09.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Event Manager
The Rose
03.2021 - 06.2022
- Managed administrative logistics of events planning, and event booking .
- Coordinated catering services and planned menus to compliment event theme.
- Worked closely with clients to meet event goals, maintain deadlines and resolve complaints or service issues.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
Bartender
Racines
02.2018 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Assistant Bar Manager/ Lead Server
Dish Restaurant
05.2006 - 08.2017
- Work with high volume of in house and bar customers
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Responsible for training, and creating specialty drinks for menu. Attended quarterly wine training seminars, and assisted servers in liquor and wine knowledge
Executive Administrative Assistant
The Vitality Center
11.2013 - 04.2016
- Administrative Assistant in Health and Wellness Center
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Skills
- Team Player
- High-Volume Dining
- Customer Service and Rapport
- Warm and Friendly
- Cool Under Pressure
- Staff Leadership
- Social Perceptiveness
- Managing Live Events
- Event Planning and Management
Certification
Cicerone Level One- Beer Server Certificate
RBS (Responsible Beverage Service) Certificate
Food Handlers Certificate
Timeline
Event Planner and Coordinator
Wild Parrot Brewing Company
10.2023 - Current
Taproom Manager & Lead Beertender
Wild Parrot Brewing Company
09.2022 - 10.2024
Event Manager
The Rose
03.2021 - 06.2022
Server and Bartender
The Bufffalo Rose
09.2020 - 08.2022
Bartender
Racines
02.2018 - 03.2020
Executive Administrative Assistant
The Vitality Center
11.2013 - 04.2016
Assistant Bar Manager/ Lead Server
Dish Restaurant
05.2006 - 08.2017
Cicerone Level One- Beer Server Certificate
RBS (Responsible Beverage Service) Certificate
Food Handlers Certificate
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