Liliana Jaimes Joya
Palmdale,CA
Overview
9
9
years of professional experience
Work History
Merchandiser
The Flower Parrot Company
Santa Clarita, CA
09.2022 - Current
- Maintained a clean and organized work environment at all times.
- Provided feedback from customers regarding product selection, display, and pricing.
- Delivered excellent customer service to achieve customer satisfaction, and to encourage their frequent business.
- Analyzed sales figures and market trends to anticipate product needs.
- Monitored and reordered inventory items to fulfill displays, and executed design changes to align with available inventory.
- Stocked and rotated shelves, and built displays to deliver results for stores and suppliers.
- Placed prices and descriptive signage to enhance displays and promote items.
- Examined stock to verify conformance to quality specifications, and took pride in the products being distributed.
- Monitored weekly, monthly, and quarterly achievement goals.
Crew Member Trainer
Chipotle Mexican Grill
Valencia, CA
11.2017 - 05.2021
- Upheld high standards of productivity and quality in operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on the requirements of all team positions to optimize training.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greet visitors to promote great customer service and a positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Prepared, cooked, and presented food safely and quickly to meet the restaurant's standards.
Hostess
BJ's Restaurant & Brewhouse
Valencia, CA
11.2016 - 11.2017
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Escorted guests to the seating area, furnished menus, and highlighted the daily specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Monitored the dining area to assess server capacity and estimate wait times.
Education
Some College (No Degree) - Biological Sciences
College of The Canyons
Valencia, CASkills
- Sales Techniques
- Problem Solving
- Originality and Creativity
- Customer service
- Food safety
- Independent Decision Making
- Clear Communication
- Relationship Building
- Active Listener
- Store Maintenance
- Friendly and Outgoing
Languages
English
Native/ Bilingual
Spanish
Full Professional
French
Limited
Timeline
Merchandiser
The Flower Parrot Company
09.2022 - Current
Crew Member Trainer
Chipotle Mexican Grill
11.2017 - 05.2021
Hostess
BJ's Restaurant & Brewhouse
11.2016 - 11.2017
Some College (No Degree) - Biological Sciences
College of The Canyons
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