Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Timeline
Generic

Amy Wald

Valparaiso,Indiana

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Blended CSR/Sales Associate

Progressive
Valparaiso, Indiana
04.2024 - Current
  • Assessed client needs to recommend suitable personal insurance policies.
  • Developed customized insurance solutions based on individual client profiles.
  • Educated clients on coverage options, policy features, and benefits available.
  • Analyzed customer needs and recommended appropriate personal lines insurance policies.
  • Processed policy renewals and cancellations as requested by customers or insurers.

Customer Service Representative

Progressive
Valparaiso, Indiana
06.2023 - 04.2024
  • Managed customer accounts and processed policy changes efficiently.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Practice Manager

Northwest Medical Group
Valparaiso, Indiana
07.2022 - 06.2023
  • Oversee daily practice operations which may include scheduling of appointments and procedures that have to do with billing, safety measures, and security.
  • Handle the recruitment, training, and supervision of new employees in the administrative section.
  • Hire, train and manage the workforce by preparing staff schedules.
  • Planned and coordinated daily activities of front office staff to support seamless operations.
  • Work closely with medical practice employees to make sure they provide the necessary and adequate support.
  • Ensure compliance with healthcare regulations.
  • Oversaw paperwork for patient admissions and registrations, ensuring accuracy and efficiency.
  • Handle patients’ complaints in a timely and orderly manner.
  • Reviewed medical records for accurate coding and compliance with regulations, maintaining high standards of documentation.
  • Assigned appropriate codes for diagnoses and procedures using coding software.
  • Maintained up-to-date knowledge of coding updates and changes in regulations.
  • Assist in time accuracy for payroll.

Practice Supervisor

Northwest Medical Group
08.2019 - 07.2022

Lead Registrar

Northwest Health Group
09.2017 - 08.2019
  • Accurately verifies insurance coverage to attain authorization for charges
  • Collects and duly processes various payments including deductibles and patient co-pays
  • Applied medical terminology, CPT codes, and ICD-10 codes to streamline patient billing processes.
  • Processed and dropped charges promptly to ensure accurate billing.
  • Entered and analyzed patient data to maintain accurate records and support efficient operations.
  • Managed inquiries from phone and in-person contacts to ensure timely and accurate responses.
  • Trained new employees on company protocols and procedures.
  • Front desk, answering a high volume of phone calls

Education

Personal Lines

Pearson Vue
Valparaiso, IN
04-2024

Medical Terminology

Ivy Tech Community College of Indiana
Valparaiso

Portage Adult
Portage, IN

Skills

  • Sales techniques
  • Customer relationship management
  • Customer Service
  • Sales Support
  • Transaction Handling
  • Product Knowledge
  • Attention to detail
  • Problem Solving
  • Critical Thinking
  • Leadership
  • Training
  • Recruiting

Roles And Responsibilities

  • Handle patients' complaints in a timely and orderly manner.
  • Oversee the paperwork in the admission or registration of patients.
  • Handle the recruitment, training, and supervision of new employees in the administrative section.
  • Oversee daily practice operations which may include scheduling of appointments and procedures that have to do with billing, safety measures, and security.
  • Work closely with medical practice employees to make sure they provide the necessary and adequate support.
  • Plan and oversee day-to-day activities of front office staff.
  • Hire, train and manage the workforce by preparing staff schedules.
  • Ensure compliance with healthcare regulations.
  • Assists in time accuracy for payroll.

Timeline

Blended CSR/Sales Associate

Progressive
04.2024 - Current

Customer Service Representative

Progressive
06.2023 - 04.2024

Practice Manager

Northwest Medical Group
07.2022 - 06.2023

Practice Supervisor

Northwest Medical Group
08.2019 - 07.2022

Lead Registrar

Northwest Health Group
09.2017 - 08.2019

Personal Lines

Pearson Vue

Medical Terminology

Ivy Tech Community College of Indiana

Portage Adult
Amy Wald