Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Blended CSR/Sales Associate
Progressive
Valparaiso, Indiana
04.2024 - Current
Assessed client needs to recommend suitable personal insurance policies.
Developed customized insurance solutions based on individual client profiles.
Educated clients on coverage options, policy features, and benefits available.
Analyzed customer needs and recommended appropriate personal lines insurance policies.
Processed policy renewals and cancellations as requested by customers or insurers.
Customer Service Representative
Progressive
Valparaiso, Indiana
06.2023 - 04.2024
Managed customer accounts and processed policy changes efficiently.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Practice Manager
Northwest Medical Group
Valparaiso, Indiana
07.2022 - 06.2023
Oversee daily practice operations which may include scheduling of appointments and procedures that have to do with billing, safety measures, and security.
Handle the recruitment, training, and supervision of new employees in the administrative section.
Hire, train and manage the workforce by preparing staff schedules.
Planned and coordinated daily activities of front office staff to support seamless operations.
Work closely with medical practice employees to make sure they provide the necessary and adequate support.
Ensure compliance with healthcare regulations.
Oversaw paperwork for patient admissions and registrations, ensuring accuracy and efficiency.
Handle patients’ complaints in a timely and orderly manner.
Reviewed medical records for accurate coding and compliance with regulations, maintaining high standards of documentation.
Assigned appropriate codes for diagnoses and procedures using coding software.
Maintained up-to-date knowledge of coding updates and changes in regulations.
Assist in time accuracy for payroll.
Practice Supervisor
Northwest Medical Group
08.2019 - 07.2022
Lead Registrar
Northwest Health Group
09.2017 - 08.2019
Accurately verifies insurance coverage to attain authorization for charges
Collects and duly processes various payments including deductibles and patient co-pays
Applied medical terminology, CPT codes, and ICD-10 codes to streamline patient billing processes.
Processed and dropped charges promptly to ensure accurate billing.
Entered and analyzed patient data to maintain accurate records and support efficient operations.
Managed inquiries from phone and in-person contacts to ensure timely and accurate responses.
Trained new employees on company protocols and procedures.
Front desk, answering a high volume of phone calls
Education
Personal Lines
Pearson Vue
Valparaiso, IN
04-2024
Medical Terminology
Ivy Tech Community College of Indiana
Valparaiso
Portage Adult
Portage, IN
Skills
Sales techniques
Customer relationship management
Customer Service
Sales Support
Transaction Handling
Product Knowledge
Attention to detail
Problem Solving
Critical Thinking
Leadership
Training
Recruiting
Roles And Responsibilities
Handle patients' complaints in a timely and orderly manner.
Oversee the paperwork in the admission or registration of patients.
Handle the recruitment, training, and supervision of new employees in the administrative section.
Oversee daily practice operations which may include scheduling of appointments and procedures that have to do with billing, safety measures, and security.
Work closely with medical practice employees to make sure they provide the necessary and adequate support.
Plan and oversee day-to-day activities of front office staff.
Hire, train and manage the workforce by preparing staff schedules.