Summary
Overview
Work History
Education
Skills
Certification
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Lacey Woody

Lacey Woody

Blended Insurance Consultant
Leicester,USA

Summary

Seasoned Blended Consultant at TTEC with expertise in insurance and a proven track record in customer service. Adept at problem-solving and relationship building, I excel in fast-paced environments, ensuring accurate policy management and delivering exceptional client experiences across 31 states. Committed to achieving results and enhancing customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Blended Consultant

TTEC
Leicester, USA
04.2021 - Current
  • Company Overview: I work for TTEC, but through them, I work for Progressive to service/sell policies.
  • Answer calls.
  • Help customers with questions about policies and quotes.
  • Assist potential new clients with quotes and coverage questions.
  • Bind and sell insurance quotes to 31 different states for auto and special lines products for Progressive Property and Casualty Insurance.
  • Service policies in 45 states.
  • Troubleshoot with clients.

Self Employed Delivery Driver

Instacart
Canton/Asheville, USA
01.2020 - 01.2022
  • Greeted customers.
  • Communicated via chat or phone call.
  • Shopped and kept orders that had multiple customers separated and organized.
  • Maintained a clean and sanitized workplace.

Cashier

Mountain Energy
Canton, USA
04.2017 - 01.2020
  • Greeted customers entering establishments and provided excellent customer service.
  • Received payments by cash, credit cards or automatic debits.
  • Answered customers' questions and provided information on procedures or policies.
  • Helped customers find the location of products.
  • Issued receipts, refunds, credits or change due to customers.

Cashier, Cook

Bojangles
Canton, USA
02.2016 - 11.2017
  • Kept station clean and sanitized.
  • Helped customers and answered customers' questions.
  • Cooked and kept kitchen clean.
  • Followed safety measures and sanitizing regulations.
  • Answered phones and provided customer service.

Cashier

Hot Spot
Canton, USA
02.2014 - 03.2016
  • Greeted customers entering establishments and provided excellent customer service.
  • Received payments by cash, credit cards or automatic debits.
  • Answered customers' questions and provided information on procedures or policies.
  • Helped customers find the location of products.
  • Issued receipts, refunds, credits or change due to customers.

Industrial Sewer

Industries for the Blind
Asheville, USA
01.2012 - 10.2014
  • Sewed and repaired poncho liners for the military.
  • Worked with the blind to help with repairs.

Supervisor Assistant

Vantage Foods
Lenoir, USA
12.2010 - 12.2011
  • Assisted Supervisor in taking attendance and completing paperwork.
  • Assisted with making sure safety protocols were always being followed.
  • Assisted with making sure sanitary protocols were being followed.
  • Assisted with answering questions and helping the production line to make sure it ran smoothly.
  • Helped in completing all end of day paperwork.

Sales Associate

Kelley's Sports & Awards
Hudson, USA
02.2008 - 09.2009
  • Greeted customers entering establishment and provided excellent customer service.
  • Received payments by cash, credit cards or automatic debits.
  • Answered customers' questions and provided information on procedures or policies.
  • Helped customers find the location of products.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered phone calls, took orders and accepted payment over the phone. Provided customer service over the phone as well.

Education

High School Diploma -

Caldwell Community College
Hudson, NC
05.2023

Some College -

Caldwell Community College
Hudson, NC

Skills

  • Knowledge of insurance
  • Multi-tasking capabilities
  • Problem solver
  • Team player
  • Independent worker
  • Quick learner
  • Customer service
  • Time management
  • Friendly, positive attitude
  • Organizational skills
  • Working with computers
  • Troubleshooting
  • Risk assessment
  • Policy management
  • Quoting accuracy
  • Sales techniques
  • Conflict resolution
  • Relationship building
  • Attention to detail
  • Verbal and written communication
  • Can work in a fast-paced environment
  • Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint, OneNote)
  • Knowledge of Google Drive, Docs, and Sheets

Certification

Have Personal Lines License for 31 states.

I have taken the following courses and passed for license renewal (taken in 2025):

  • Flood Insurance for Commercial Property (NC-INS-P&C)
  • Personal Auto Insurance: How Premiums are Determined (NC-INS-P&C)
  • Personal Lines Insurance Coverage Gaps (NC-INS-P&C)
  • HO Property Coverage and Insureds (NC-INS-P&C)
  • Personal Lines 101 by IRMI (NC-INS-P&C)
  • Insurance Regulation and Consumer Protection (NC-INS-P&C)

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Lacey WoodyBlended Insurance Consultant