Amy Wilson
Greer,SC
Summary
Motivated to learn, grow and excel by bridging my extensive healthcare industry experience into the legal industry. Accomplished Secretary bringing proven administrative expertise in hospital regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs. Precise and organized with extensive knowledge of inpatient hospital dynamics and EPIC use. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Proven history of enhancing overall productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ICU Unit Secretary II / Cardiac Monitor Technician
Prisma Health - Greenville Memorial Hospital
Greenville, SC
08.2019 - Current
- Monitored and Identified patients' vital signs, heart rhythms and functions through cardiac monitoring equipment for a 28 bed Cardiac Intensive Care Unit and COVID Intensive Care Unit
- Reviewed patient medical history
- Employed specialized procedural knowledge and equipment to record and document patient cardiac activity
- Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues
- Supported unit operations by expertly handling administrative needs
- Used coordination and planning skills to achieve results according to schedule
- Placed new supply orders and restocked clinical spaces
- Maintained strong education of medical terminology and information regarding medications
- Demonstrated knowledge of technical procedures and proper equipment use
- Advocated for and strived to protect health, safety and rights of patient
- Leveraged feedback and process improvement opportunities to create a safer and healthier patient environment
- Investigated and resolved issues affecting unit operations and patient care
- Participated in evidence-based unit project implementation, nursing competency development and nursing simulation activities
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in Unit Council committee to discuss policies, propose revisions and implement changes.
- Developed team communications and information for meetings
Client Service Representative
Airport Pet Emergency Clinic
Blountville, TN
10.2017 - 10.2019
- Maintained clients personal and payment information accounts, ensuring entries are accurate and complete.
- Facilitated organized record tracking, retrieval and access by maintaining filing system for in-house use.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Recorded actions taken, issues resolved and patient update information to effectively manage client accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Reduced overhead by taking on more responsibility with administrative projects.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
Veterinary Assistant
Nassau Veterinary Hospital
Yulee, FL
07.2013 - 05.2015
- Coordinated documentation and reports of all treatment activities
- Followed Safety Data Sheet (SDS) procedures for chemical and product preparation and handling
- Provided clerical support to company employees, including copying, faxing and file management
- Ensured public safety and upheld state and regional laws by working with local health departments, police and other law enforcement agencies
- Conducted maintenance and kept accurate records and reports of technical equipment
Education
Associate of Science - Paralegal Studies
Greenville Technical College
Greenville, SC05.2024
Health Sciences / Pre-Bachelors of Nursing
College of Coastal Georgia
Brunswick, GAHealth Care Administration
Oklahoma State University - Oklahoma City
Oklahoma City, OKCertificate - Health Science Technology
Moore Norman Technology Center - Norman
Norman, OKHigh School Diploma -
Norman North High School
Norman, OKSkills
- Aptitude for learning, Adaptable
- Medical terminology
- EMR software
- Planning and Coordination
- Analytical and Critical Thinking
- Infection Prevention and Control
- Detail Oriented, Multitasking and Prioritization
- Recordkeeping, Data Entry and documentation
- Verbal and Written Communication
- Documentation Review
Certification
- Cardiac Arrhythmia Course and Annual Competency by Prisma Health System, September 2019 to present
- Certified Basic Life Support (CPR and AED) Provider by the American Heart Association, June 2018-June 2019
- Labor Doula Training by Childbirth and Postpartum Professional Association (CAPPA), October 2012- October 2014
Accomplishments
- Recipient of the Greenville Memorial Hospital Nursing Excellence Award in the Nursing Partner category, 2022
- Recipient of multiple Employee Rewards for exceptional performance
Volunteer Work
- Provided clinical, administrative, and fundraiser support for Care Net Pregnancy Center of Coastal Georgia, 2015
- Provided dogs and cats stress relief time with play and/or walking with the Humane Society of Camden County, 2015
- President of the U.S.S. Columbia Family Readiness Group, 2012
Timeline
ICU Unit Secretary II / Cardiac Monitor Technician
Prisma Health - Greenville Memorial Hospital
08.2019 - Current
Client Service Representative
Airport Pet Emergency Clinic
10.2017 - 10.2019
Veterinary Assistant
Nassau Veterinary Hospital
07.2013 - 05.2015
Associate of Science - Paralegal Studies
Greenville Technical College
Health Sciences / Pre-Bachelors of Nursing
College of Coastal Georgia
Health Care Administration
Oklahoma State University - Oklahoma City
Certificate - Health Science Technology
Moore Norman Technology Center - Norman
High School Diploma -
Norman North High School
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