Amy Wall
Jacksonville,FL
Summary
Dynamic business professional with 15+ years of experience in customer service, event management, and marketing, enhancing customer satisfaction and driving sales growth. Proven ability to solve problems and quickly adapt to new technologies, which helps foster positive customer interactions and build strong relationships. Offers exceptional communication skills and a passion for creating memorable experiences, that enhance brand reputation significantly contributing to overall business growth and success.
Overview
19
19
years of professional experience
Work History
Photography Operations Manager
Cady
Jacksonville, FL
03.2022 - Current
- Managed all aspects of daily operations for a photography studio with an average of 65 employees, including 60-70 photographers and three to five image processors, ensuring smooth workflow and effective team collaboration.
- Interviewed, hired, and trained the photography team while creating individualized growth plans, which included semi-annual reviews to foster professional development and enhance team performance.
- Supported the photography team enhancing their skills in customer interaction and technical execution, resulting in a 65% increase in positive client feedback within a year. This also resulted in being awarded the top Google reviews studio as well as the highest sales.
- Managed scheduling for photographers across 60 contracted schools, optimizing resource allocation and maximizing studio productivity.
- Oversaw biweekly timesheets and expense reports for employees, ensuring accurate payroll processing and financial accountability.
- Scheduled an average of 120 photography appointments daily, managing the studio floor to ensure all operations ran smoothly.
- Designed and constructed new photography sets, enhancing the creative environment and keeping the studio offerings fresh and engaging.
- Created weekly PowerPoint presentations for studio quality assurance, which helped maintain high standards and consistent output.
- Oversaw the coordination of over 500 photography sessions annually, streamlining scheduling processes and improving client satisfaction by 60%, which contributed to the studio's strong reputation for timely service.
- Implemented a new inventory management system for photography equipment, significantly reducing losses by 30%, ensuring that all team members had the tools needed for successful shoots.
- Developed and maintained partnerships with local schools and organizations, leading to a 40% growth in client base, which boosted revenue and strengthened community ties for the company.
Office and Marketing Manager
Pavecore
Orange Park, FL
08.2017 - 08.2019
- Developed and executed comprehensive marketing campaigns that increased brand awareness by 30%, which attracted new clients and significantly boosted sales.
- Managed the marketing budget effectively, optimizing spending to achieve a 25% increase in ROI on advertising efforts, which ultimately supported overall company growth.
- Organized company events and community outreach programs that enhanced employee engagement and fostered relationships with local businesses, contributing to a stronger community presence.
- Managed relationships with vendors, customers, service providers, and employees, ensuring timely invoicing and payments, which maintained smooth financial operations.
- Prepared the annual budget for the office, planned expenditures, and analyzed variances, helping to meet financial objectives consistently.
- Organized, planned, and executed company events, enhancing team morale and fostering a positive company culture.
- Slashed office expenditures by $20K by negotiating cheaper supply contracts, implementing inventory control, and standardizing ordering procedures, which improved cost efficiency without compromising quality.
- Developed a paperless environment by implementing an online system to manage data and process orders, resulting in a 34% increase in efficiencies and reducing labor hours by 15 each week.
- Streamlined office operations by implementing a new project management system, reducing administrative workload by 20% and allowing the team to focus more on strategic initiatives.
Marketing and Communications Director
Landmark Title
Jacksonville, FL
12.2015 - 08.2017
- Developed and managed a wide range of marketing materials, including articles, presentations, datasheets, press releases, newsletters, and website content, which enhanced our brand messaging and engagement with clients.
- Planned and organized average of three events each week at industry trade shows and conferences, helping to strengthen our presence in the market and connect with potential clients.
- Actively utilized the company's social media platforms to boost brand awareness and support marketing campaigns, tracking ad performance to guide future strategies and adjustments.
- Managed marketing databases, including client and prospect information as well as mail and email lists, ensuring that our outreach efforts were targeted and effective.
- Maintained comprehensive advertising and media files, including correspondences, press releases, magazine advertisements, and commercials, which streamlined our communications and promotional efforts.
- Coordinated production efforts with outside vendors, including media publications and branding agencies, ensuring we met critical deadlines and maintained high-quality deliverables.
Resource Development Coordinator
Ignite
Jacksonville, FL
04.2011 - 10.2015
- Interviewed, trained, and onboarded new employees, which helped integrate them smoothly into the team and foster a positive workplace culture.
- Managed all expenses and reports for the company, ensuring financial accuracy and transparency, which streamlined our budgeting processes.
- Organized quarterly reviews and team project-oriented activities, enhancing team cohesion and motivation through engaging events.
- Administered health and welfare plans, including enrollments, changes, and terminations, which provided employees with essential benefits and improved overall satisfaction.
- Processed and maintained all status reports and pay changes, ensuring accurate records that helped in timely payroll and compliance.
- Maintained employee files with a focus on accuracy and compliance, which reduced errors and supported organizational integrity.
Community Support Manager
Path.To/Ignite
Jacksonville, FL
04.2011 - 10.2015
- Organized and executed comprehensive event plans, ensuring smooth operations that enhanced attendee experiences.
- Collaborated on budget development, venue selection, event marketing, and invitation designs, which streamlined the planning process and boosted attendee engagement.
- Developed a dynamic support strategy for four product lines, helping to create a more unified customer experience across all offerings.
- Worked closely with Engineering, Product Development, and Sales teams to continuously enhance the customer experience, resulting in improved satisfaction and loyalty.
- Implemented a help desk and feedback forum across multiple platforms, which facilitated better communication and support for users.
- Utilized basic HTML and CSS skills to create mockups for marketing emails and blog posts, enhancing visual appeal and communication effectiveness.
- Produced detailed demo and training videos for clients, showcasing product features and driving user adoption.
- Created and distributed weekly release notes on new features and product updates, keeping clients informed and engaged with ongoing improvements.
- Developed and implemented a community engagement strategy that increased participation in local events by 30%, fostering a stronger sense of belonging among residents.
- Coordinated training sessions for volunteers, equipping them with essential skills to support community initiatives, which ultimately enhanced service quality for residents.
- Established partnerships with local organizations, expanding our resource network and improving access to vital services for community members in need.
- Analyzed community feedback through surveys and focus groups, using insights to refine programs, which led to a 25% increase in overall participant satisfaction.
Happiness Advocate
Path.To
Jacksonville, FL
04.2011 - 10.2015
- Delivered SaaS sales and support, which contributed to increased customer satisfaction and retention.
- Responded to customer questions in a timely manner, helping to foster a positive customer experience and build trust.
- Tracked and recorded common customer problems, which allowed for effective escalation to the product team for quicker resolution.
- Implemented a help-desk and feedback forum, making it easier for customers to report issues and share their thoughts.
- Demonstrated all products to clients, showcasing features and benefits, which helped drive sales and engagement.
- Collaborated with engineering teams to quickly resolve bugs within all products, ensuring a smoother user experience and minimizing downtime.
- Created blog posts and training documents to promote new features, helping customers understand and utilize the updates effectively.
Operations Manager
Cady and Cady Studios
Jacksonville, FL
11.2006 - 12.2010
- Managed all daily operations for the studio, serving a client base of 500,000 and overseeing up to 35 photographers to ensure smooth workflow and client satisfaction.
- Created comprehensive training documents for photographers, image processors, and customer service associates, which streamlined the onboarding process and set clear expectations.
- Trained and supervised new employees and developed a comprehensive training program for new staff, which reduced onboarding time by 30% and increased employee retention rates. This initiative helped newcomers adapt more quickly to our fast-paced environment helping them quickly acclimate to the studio's standards and practices, which enhanced team performance.
- Developed and implemented new organizational systems that improved workflow processes, making it easier for the team to manage daily tasks.
- Scheduled photography sessions averaging 54 appointments a day while simultaneously managing daily studio operations, which maximized productivity and client engagement.
- Designed and constructed new photography sets, enhancing the creative environment and offering clients a fresh experience every season.
- Created weekly PowerPoint presentations for studio quality purposes, which helped maintain high standards and align team efforts.
- Oversaw daily operations and streamlined processes, which reduced lead times by 20% and improved overall efficiency in the studio. This improvement allowed our team to work more effectively and provided better service to our clients.
- Coordinated cross-departmental projects that enhanced communication, leading to a 15% increase in on-time project completion rates. By fostering collaboration, we improved workflow and outcomes for our clients.
- Analyzed performance metrics and introduced targeted improvements, resulting in a 25% boost in customer satisfaction scores over six months. By understanding customer feedback, we made informed decisions that positively impacted our services.
Education
Communications -
FLORIDA STATE COLLEGE
Jacksonville, FLHigh school or equivalent -
BARTRAM TRAIL HIGH SCHOOL
Jacksonville, FLCommunications - undefined
UNIVERSITY OF FLORIDA
Jacksonville, FL05.2025
Skills
- Customer Service
- Events Planning & Management
- Client Experience
- Leadership
- Community Outreach
- Strategic Partnerships & Alliances
- Project Management
- Client Relationship Development
- Marketing
- Account management
- Digital Marketing
- Business Development
- Expense budgeting & management
- Onboarding
- Product demos
- User Interface (UI)
- SaaS
- Payroll
- Help desk
- Vendor Management
- Uservoice
- Quickbooks
- Google Suite
- Adobe Suite
- Microsoft Office Suite (10 years)
- Zendesk
- Mailchimp
- Team leadership
- Problem-solving
- Event marketing
- Social media management
- Project management
Accomplishments
- Focused on enhancing team culture and customer experience, which resulted in an impressive 65% increase in customer satisfaction within the first year.
Timeline
Photography Operations Manager
Cady
03.2022 - Current
Office and Marketing Manager
Pavecore
08.2017 - 08.2019
Marketing and Communications Director
Landmark Title
12.2015 - 08.2017
Resource Development Coordinator
Ignite
04.2011 - 10.2015
Community Support Manager
Path.To/Ignite
04.2011 - 10.2015
Happiness Advocate
Path.To
04.2011 - 10.2015
Operations Manager
Cady and Cady Studios
11.2006 - 12.2010
Communications - undefined
UNIVERSITY OF FLORIDA
Communications -
FLORIDA STATE COLLEGE
High school or equivalent -
BARTRAM TRAIL HIGH SCHOOL