Amy Waterman
Rosemount,MN
Summary
Assistant Store Manager experienced in leading teams and optimizing store operations. Achieved enhanced team performance and customer loyalty through effective employee training and inventory management. Developed strong merchandising strategies that created visually appealing store layouts, resulting in increased sales and improved customer engagement.
Overview
4
4
years of post-secondary education
31
31
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
Woodbury, Minnesota
02.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily operations and maintained store standards for customer experience.
- Trained new employees on sales techniques and store policies.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Conducted performance evaluations and provided feedback to team members.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Store Manager
Kohls Department Store
Shakopee, Minnesota
03.2012 - 02.2019
Assistant Store Manager
Kohls Department Store
Apple Valley, MN
03.2003 - 03.2012
Assistant Store Manager
Kohls Department Store
Eagan, Minnesota
09.1999 - 03.2003
Assistant Store Manager
Mervyns Department Store
Various locations, MN
01.1996 - 09.1999
Education
Bachelor of Arts - Elementary Education
University of Wisconsin, Eau Claire
Eau Claire, WI 08.1988 - 05.1992
Study Abroad
Harlaxton College Grantham England
01.1990 - 05.1990
Memorial High School
Eau Claire, WISkills
- Inventory management
- Staff scheduling
- Performance evaluation
- Employee training
- Visual merchandising
- Customer service
- Team collaboration
- Problem solving
- Time management
- Motivational techniques
- Communication strategies
References
References available upon request.
Timeline
Assistant Store Manager
Kohls Department Store
02.2019 - Current
Assistant Store Manager
Kohls Department Store
03.2012 - 02.2019
Assistant Store Manager
Kohls Department Store
03.2003 - 03.2012
Assistant Store Manager
Kohls Department Store
09.1999 - 03.2003
Assistant Store Manager
Mervyns Department Store
01.1996 - 09.1999
Study Abroad
Harlaxton College Grantham England
01.1990 - 05.1990
Bachelor of Arts - Elementary Education
University of Wisconsin, Eau Claire
08.1988 - 05.1992
Memorial High School