Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Watts

Amherst

Summary

Detail-oriented professional with extensive experience in customer service and billing resolution. Able to problem-solve and make decisions while managing time effectively and maintaining high-quality standards

Overview

11
11
years of professional experience

Work History

Utilities Customer Service Associate

Cass Information Systems
Columbus, OH
09.2017 - 06.2026

Research payment history and process payments for our clients.

Contact vendors on behalf of our clients to resolve any billing issues.

Work independently to complete all billing exceptions in a timely manner.

Document errors in order to improve as a team and provide high quality service for our clients.

Custom Framer

Hobby Lobby
Columbus, OH
04.2016 - 09.2017

Assist customers with choosing mats and frames that complement their artwork.

Write quotes and process work orders for our customers.

Ensure all measurements are accurate before placing orders to avoid delays.

Utilize framing machinery to dry mount artwork and cut mats/glass.

Assemble frames within tight deadlines while providing high quality work.

Pharmacy Technician

Walgreens
Westerville, OH
01.2015 - 04.2016

Process prescription orders and handle refill requests.

Filled prescriptions, verifying quantity and label accuracy to ensure patient safety.

Contact insurance companies and doctors' offices when necessary.

Provide excellent customer service and ensure our patients' medical and personal information is always up-to-date.

Education

Associate of Science - Business Management

Columbus State Community College
Columbus, OH
12-2019

Skills

    Customer Service

    Problem-Solving

    Billing Accuracy

    Time Management

Timeline

Utilities Customer Service Associate

Cass Information Systems
09.2017 - 06.2026

Custom Framer

Hobby Lobby
04.2016 - 09.2017

Pharmacy Technician

Walgreens
01.2015 - 04.2016

Associate of Science - Business Management

Columbus State Community College