Melissa Manley
2103 Westmore Dr. Oklahoma City,OK
Summary
Results-driven professional with extensive experience in data entry and customer service within municipal operations. Proven expertise in project documentation and quality control, ensuring compliance and accuracy in all tasks. Skilled in account management and conducting thorough research, consistently enhancing operational efficiency and delivering measurable results.
Overview
14
14
years of professional experience
Work History
Admin Assistant-Planning/Data Tech-Utilities/Customer Service Rep-Utilities
City of Oklahoma City
Oklahoma City, OK
10.2021 - Current
- Serve as the main point of contact for inquiries and applications regarding Housing Rehabilitation Services.
- Schedule and conduct intake appointments for application processing.
- Complete HUD income calculations to verify homeowner eligibility for programs.
- Execute quality checks on completed projects to ensure compliance with standards.
- Perform verification and updates of homeowner's insurance information.
- Process account data within the Access Database for efficient record management.
- Perform secretarial duties for the Citizens' Committee for Community Development (CCCD) public meetings.
- Created contract documents, Notice to Proceed, and Work Orders for Water and Wastewater Capital Improvement Projects (CIP).
- Validated allocations of proceeds through PeopleSoft Financials.
- Route claims for authorization within AppExtender.
- Entered and routed PrimeGov agenda items for the Oklahoma City Council and the Oklahoma City Water Utilities Trust (OCWUT) meetings.
- Handled engineering, construction, testing, and easement payment claims.
- Administered the setup of new accounts and transfers of existing services.
Pricing and Agreements Specialist/Profit Management/Bids and Contract Coordinator
Sysco Corporation
Norman, OK
03.2014 - 10.2021
- Served as the main contact point for multiple contract customers, ensuring effective communication.
- Reviewed customer orders for completeness to minimize errors and delays.
- Created and maintained spreadsheets to track departmental data efficiently.
- Generated pick-up requests, returns, and disputes to streamline operations.
- Produced weekly and monthly pricing reports for customers to ensure transparency.
- Organized customer pricing agreements within SPIN/SharePoint ensuring compliance with document management policy.
- Compiled product usage reports on a weekly and monthly basis for inventory management.
- Contacted vendors and brokers to negotiate deviated pricing effectively.
- Investigated pricing discrepancies to maintain accuracy in billing.
- Established and upheld pricing rules and distribution lists to guarantee accurate billing for each operating company.
- Collaborated with National Account Managers, VP of National Accounts, and Corporate Multi-Unit customers to guarantee consistent pricing.
Data Tech/Expeditor
AAR Corp/Pinnacle Airlines
Oklahoma City, OK
01.2012 - 11.2013
- Executed data entry for Regional Airline Service Division (RASD), ensuring accuracy in records management.
- Maintained a comprehensive inventory of customer-supplied parts, and tracked usage.
- Processed receipts and issuances of parts in RAMCO and PMI systems.
- Verified completed Pinnacle Airlines/Delta serviceable tags for compliance.
- Researched and resolved issues related to missing or damaged parts.
- Developed and maintained spreadsheets for Pinnacle QC and Maintenance representatives.
- Compiled visit packages as directed by maintenance planning.
- Entered aircraft maintenance log entries and non-routine work orders into the tech log.
- Generated component replacement documentation for all monitored airplane parts, guaranteeing on-time replacements before air miles expiration.
Skills
- Data processing
- Customer-centric
- Detail-oriented focus
- Time management
- Effective communication
- Problem solving
- Claims processing
- Quality control
- Research skills
- Documentation and reporting
Education
- Mustang High School, Mustang, OK, 1991
- Redlands Community College, El Reno, OK, 1991
- Utilities University, Oklahoma City, OK, 2022 (Accountability at Work)
- MetroTech, Oklahoma City, OK, 2022 (Microsoft Excel and Word)
Accomplishments
- City of Oklahoma Mentor Circle - 2024
- Certificate of Completion - Housing and Urban Development (HUD) Building HOME - 2024
- Certificate of Completion - Housing and Urban Development (HUD) Basically CDBG - 2023
Training/Software Training
- SAP ERP, PME, RAMCO, AS400, Microsoft Office, SPIN, SharePoint, Adobe, OpenText, GIS, PrimeGov, AppExtender, BidSync (Periscope), PeopleSoft Financials, KnowledgeLake, FOIA, OKC Open Data Portal, Tolemi BuildingBlocks, BidNet, Neighborly, Kronos, Oracle Cloud
Professional References
- Julian Muniz, Training Analyst - City of OKC 405-318-8165
- Rene Cradduck, Property Specialist - City of OKC 405-824-4628
- Susan Cross, Records Coordinator - City of OKC 405-706-3137
Timeline
Admin Assistant-Planning/Data Tech-Utilities/Customer Service Rep-Utilities
City of Oklahoma City
10.2021 - Current
Pricing and Agreements Specialist/Profit Management/Bids and Contract Coordinator
Sysco Corporation
03.2014 - 10.2021
Data Tech/Expeditor
AAR Corp/Pinnacle Airlines
01.2012 - 11.2013