Amy Wenrick
Lafayette,IN
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
27
27
years of professional experience
Work History
Owner & Operator
Seeds to Sprouts
Lafayette, IN
03.2016 - Current
- Provide childcare for infants to 5 year olds
- Assist with daily activities
- Manage childcare employees
- Plan educational and recreational activities
- Complete all paperwork for staff and children
Patient Services Representative
Horizon Oncology Center
Lafayette, IN
11.2013 - 03.2016
- Checked in patients
- Provided information to patients for drug programs
- Checked eligibility of patients
- Assisted in billing inquiries
Client Services Supervisor
Arnett Health Plans
Lafayette, IN
03.2007 - 04.2010
- Supervised call center
- Analyzed weekly/monthly metrics
- Completed member appeals and external reviews
- Processed and paid electronic/paper claims
Member Service Representative
Arnett Health Plans
Lafayette, IN
07.2000 - 03.2007
- Maintained member satisfaction
- Checked claim status for members/providers
- Advised members of benefits and exclusions
- Resolved customer problems/complaints
Customer Service Manager
Smith Office Plus
Lafayette, IN
07.1997 - 06.2000
- Interviewed and hired new employees
- Supervised CSR's
- Received customer orders by telephone
- Communicated with vendors on availability of merchandise
Education
Associate of Arts - Public Relations
Vincennes University
Vincennes, IN05-1994
Skills
- Verbal and written communication
- Customer Relations
- Relationship Building
- Business Planning
- Staff Management
- Hiring and staffing
Timeline
Owner & Operator
Seeds to Sprouts
03.2016 - Current
Patient Services Representative
Horizon Oncology Center
11.2013 - 03.2016
Client Services Supervisor
Arnett Health Plans
03.2007 - 04.2010
Member Service Representative
Arnett Health Plans
07.2000 - 03.2007
Customer Service Manager
Smith Office Plus
07.1997 - 06.2000
Associate of Arts - Public Relations
Vincennes University
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