Amy M. White
Communications Specialist
Grove City
Summary
Dynamic Communication Coordinator with over 12 years of experience streamlining cross-departmental messaging and workflow management. Expert in copywriting, proofreading, and brand management within highly regulated environments, including financial services. Proven track record of leveraging HTML and email marketing platforms to deliver high-volume, compliant communications that align with corporate objectives.
Systematic Associate Analyst with 2 years of experience gathering and manipulating data and performing project and program analysis. Demonstrated history of drafting policies and articulating procedures, creating web content and generating financial and statistical reports in Sheets/Excel. Skilled in research and evaluation to support AI development and achieve optimal results.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Associate Analyst | Content Engineer
GLOBALLOGIC, LLC.
11.2023 - Current
- Coordinate and streamline internal communication intake and workflow management for a top-tier tech firm, ensuring 100% brand consistency across high-volume LLM documentation.
- Track and perform fundamental data analysis to monitor content engagement, using metrics to provide feedback for continuous process improvements.
- Build complex AI prompts and documentation frameworks, maintaining strict quality control and editorial standards in a fast-paced environment.
- Partner with engineering teams to optimize technical content delivery and evaluate documentation for accuracy and user engagement.
Communications Specialist, UX Writer
JUSTANSWER, LLC.
SAN FRANCISCO, CA
07.2022 - 11.2022
- Build and deploy targeted email templates using Mailchimp, leveraging Salesforce analytics to boost communication effectiveness and customer interaction.
- Coordinate market research to drive client-focused content strategies and brand management initiatives for a high-volume startup environment.
- Partner with cross-functional business units to produce informational materials, ensuring all outbound messaging meets corporate brand guidelines.
- Edit and proofread high-impact communications to ensure zero errors in user help articles and FAQs, enhancing Help Center efficiency.
Communications Specialist
FREELANCE WRITER
COLUMBUS, OHIO
01.2021 - 01.2022
- Coordinate end-to-end content production workflows, significantly reducing turnaround time for client deliverables while maintaining high-quality copywriting standards.
- Build comprehensive website content for startups via various CMS platforms, elevating brand identity and visibility across multiple digital channels.
- Edit and curate high-stakes scripts and lectures, performing substantive editorial oversight to ensure content clarity and knowledge retention.
- Partner with small business owners to design creative content strategies, aligning brand voice across disparate digital platforms.
Communications Specialist
BUCKEYE ENVIRONMENTAL NETWORK
COLUMBUS, OHIO
03.2020 - 04.2021
- Spearheaded website redesign and CMS optimization to improve user experience and content accessibility for the organization's digital platform.
- Track and analyze data for high-level UN submissions, ensuring strict adherence to regulatory requirements and global advocacy standards.
- Coordinate communication efforts across platforms, leveraging copywriting skills to amplify stakeholder engagement and increase media visibility.
Technical Writer
JP MORGAN CHASE
COLUMBUS, OH
10.2013 - 02.2014
- Partner with legal and compliance teams to align mortgage documentation with the Dodd-Frank Initiative and other Financial Services regulatory requirements.
- Build and redesign complex procedures using HTML and Dreamweaver to enhance documentation clarity and user navigation.
- Track and manage project timelines within strict SLAs to ensure the timely delivery of compliant procedures in a high-volume production environment.
- Coordinate with disparate business units using inventory matrices to maintain project efficiency and consistent documentation standards.
Education
M.A. - History, European History
AMERICAN PUBLIC UNIVERSITY
CHARLES TOWN, WV01.2016
B.A. - History
WRIGHT STATE UNIVERSITY
DAYTON, OH01.2008
Skills
- Communication & Design: Brand Management, Copywriting, Corporate Communications, Creative Writing, Email Template Creation, Fact-checking, Proofreading, Strategic Communications
- Technical & Tools: Adobe Illustrator, Adobe InDesign, CMS (Content Management Systems), Dreamweaver, Email Marketing Platforms (Mailchimp), HTML, Microsoft Excel, Photoshop, Salesforce Analytics, SEO
- Project & Compliance: Agile Methodology, Data Literacy, Financial Services Documentation, Project Management, Regulatory Compliance (Dodd-Frank), SLA Management, Workflow Management
Microsoft Excel
Quantitative analysis
Business intelligence
MS Excel
Workflow Analysis
Documentation and reporting
Data research and validation
Information gathering
Report preparation
Project management
Team collaboration and leadership
Financial management
Machine learning
Excel proficiency
Analytical thinking
Budget development
Microsoft office
Time management
Decision-making
Verbal and written communication
Critical thinking
Attention to detail
Research and analysis
Performance tracking
KPI analysis
Communication management professional
Certification
Agile Business Analysis - Accredited Provider (2023)
Timeline
Associate Analyst | Content Engineer
GLOBALLOGIC, LLC.
11.2023 - Current
Communications Specialist, UX Writer
JUSTANSWER, LLC.
07.2022 - 11.2022
Communications Specialist
FREELANCE WRITER
01.2021 - 01.2022
Communications Specialist
BUCKEYE ENVIRONMENTAL NETWORK
03.2020 - 04.2021
Technical Writer
JP MORGAN CHASE
10.2013 - 02.2014
B.A. - History
WRIGHT STATE UNIVERSITY
M.A. - History, European History
AMERICAN PUBLIC UNIVERSITY