Amy Witherspoon
Windsor,MO
Summary
Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with SQF and other applicable standards and business requirements.
Overview
18
18
years of professional experience
Work History
Quality Assurance Coordinator
TC Transcontinental Packaging
Clinton
05.2017 - Current
- Investigated recurring customer complaints, determining the root cause of non-conformance incidences.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Tracked and maintained records from the pest control provider.
- Created regulatory documents for customers.
Utility Floater
TC Transcontinental Packaging
Clinton, MO
10.2016 - 05.2017
- Completed daily maintenance tasks in record time to maximize productivity.
- Kept work area clean, neat and well-stocked to maximize productivity.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Quality Assurance Lab Technician
TC Transcontinental Packaging
Clinton, MO
02.2012 - 10.2016
- Tracked collected samples by initialing, dating and entering data into SQC.
- Interpreted test results by comparing to established specifications and control limits.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Reported malfunctions of technical equipment.
- Completed recordkeeping, filing, and data entry duties.
Manager
Meadowlark Lanes
Clinton, MO
10.2003 - 07.2011
- Trained, coached and mentored staff.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted positive customer experience through day-to-day supervision and management of the bowling facility.
- Interacted well with customers to build connections and nurture relationships.
- Maintained cleanliness and organization of facility.
Education
Bachelor of Science - Office Administration
University of Central Missouri
Warrensburg, MO12.1999
Skills
- Documentation Management
- Quality Management Systems
- Microsoft Office Suite
- Multitasking and Prioritization
- Efficient and Detail-Oriented
Timeline
Quality Assurance Coordinator
TC Transcontinental Packaging
05.2017 - Current
Utility Floater
TC Transcontinental Packaging
10.2016 - 05.2017
Quality Assurance Lab Technician
TC Transcontinental Packaging
02.2012 - 10.2016
Manager
Meadowlark Lanes
10.2003 - 07.2011
Bachelor of Science - Office Administration
University of Central Missouri