AMY WITHERSPOON
Lubbock,TX
Summary
Experienced restaurant and administrative professional with a strong background in daily operations, team leadership, customer service, staffing, training, budgeting, and performance improvement. Proven ability to lead teams in fast-paced environments, maintain operational standards, resolve concerns, and improve efficiency and financial performance.
Overview
11
11
years of professional experience
Work History
OPTOMETRIC TECHNICIAN
MYEYEDR.
Prosper, TX
07.2024 - Current
- Supported accurate diagnostic care through assistance with OCT scans and fundus photography.
- Maintained ready examination rooms by replenishing equipment and supplies.
- Helped complete patient intake screening through visual acuity, intraocular pressure, and visual field testing.
- Kept appointments and office calendars organized for smooth daily workflow.
- Verified insurance coverage information with carriers prior to treatment.
ADMINISTRATIVE ASSISTANT
STAFFORD ENTERPRISES
Pilot Point, TX
12.2021 - 06.2023
- Supported executive calendars, meetings, and travel arrangements for Stafford Enterprises staff.
- Handled incoming calls, emails, and visitor inquiries with professional, courteous service.
- Maintained filing systems, records, and confidential documents for Stafford Enterprises.
- Assisted with invoice processing, expense tracking, and basic bookkeeping duties.
- Responded to administrative requests and helped coordinate cross-department office tasks.
- Managed phone calls and email correspondence to share information clearly and promptly.
RESTAURANT MANAGEMENT
WORLD FAMOUS MOMS
Aubrey, TX
08.2018 - 12.2023
- Supported daily restaurant operations with guest service, team workflow, and company standards.
- Assisted with team training, coaching, performance management, and employee development.
- Managed budgets and financial records to support cost control and operational accountability.
- Reviewed sales performance and addressed customer and employee concerns to improve business results.
RESTAURANT MANAGEMENT
HEFF'S
Garland, TX
05.2015 - 07.2018
- Directed daily restaurant operations, supporting strong customer service and team performance.
- Built cohesive team, improving service quality and guest satisfaction.
- Monitored financial results, using cost controls to support profitability.
- Trained staff and supported development while resolving day-to-day issues in fast-paced restaurant setting.
Education
High School Diploma -
Frenship High School
Wolfforth, TXSkills
- Patient Care Coordination
- Insurance Verification
- Customer Service
- Team Leadership & Training
- Conflict Resolution
- Problem Solving
- Fast-Paced Multitasking
- Employee Relations
- Inventory Management
- Patient Coordination
Timeline
OPTOMETRIC TECHNICIAN
MYEYEDR.
07.2024 - Current
ADMINISTRATIVE ASSISTANT
STAFFORD ENTERPRISES
12.2021 - 06.2023
RESTAURANT MANAGEMENT
WORLD FAMOUS MOMS
08.2018 - 12.2023
RESTAURANT MANAGEMENT
HEFF'S
05.2015 - 07.2018
High School Diploma -
Frenship High School