Amy Wollenburg
Austin,US
Summary
Dedicated EMS leader with nearly 20 years of experience with Mayo Clinic Ambulance, serving in progressive roles including Paramedic, Field Training Officer, Assistant Supervisor, Interim Supervisor, and multiple instructor positions. Proven ability to lead operational improvements, workforce development, and system-level initiatives, including serving as project lead for the implementation of the Sprinter (Tiered Response) model and contributing to updates of Mutual Aid policies to improve service delivery. Experienced in developing and implementing training programs, including instructor development, community paramedic curriculum, field training systems, and the Paid EMT-in-Training workforce pipeline program. Recognized for strong leadership, operational oversight, and mentorship while supporting recruitment, education, and organizational growth.
Overview
19
19
years of professional experience
Work History
Paramedic - Trainer
Mayo Clinic Ambulance Service
12.2006 - Current
- Train and mentor new paramedics and EMTs during field orientation.
- Evaluate clinical performance, patient care, and adherence to EMS protocols.
- Provide real-time coaching during emergency responses and patient care.
- Complete trainee evaluations and document progress through the field training program.
- Promote high standards of clinical care, safety, and professionalism.
Instructor
Mayo Clinic Ambulance Service
04.2022 - Current
- EMS educator with nearly 20 years of field and instructional experience, specializing in workforce development, curriculum design, and high-impact training programs.
- Designed and implemented the organization’s DOT Instructor Course, now delivered through Brightspace as the primary onboarding and development platform for new instructors.
- Co-developed the Community Paramedic Program curriculum, expanding education for community-based care delivery.
- Led development of the Emergency Communications PowerFTO training framework, including curriculum, train-the-trainer materials, and implementation resources.
- Serve as lead instructor for the Paid EMT-in-Training Program serving the Austin and Albert Lea regions; successfully delivered two cohorts (8–10 students each) through a 12–14 week intensive program, with a third cohort launching April 2026.
Emergency Medical Dispatcher - Instructor
Mayo Clinic
12.2006 - Current
- Train and onboard new Emergency Communications staff.
- Lead the in-house Emergency Medical Dispatcher (EMD) certification course for new hires.
- Provide instruction on Computer Aided Dispatch (CAD) systems and call processing procedures.
- Developed the PowerFTO train-the-trainer curriculum to support dispatcher training and performance evaluation.
Assistant Supervisor
Mayo Clinic Ambulance Service
02.2021 - 10.2024
- Assisted Supervisor with daily operational oversight including materials management, scheduling, and timecard review.
- Provided personnel support and served as a resource for staff regarding operational and workplace needs.
- Supported compliance and administrative functions, including coordination of random drug testing and other departmental requirements.
- Interim Supervisor Stretch Assignment November 2023 - March 2024
Instructor
Riverland Community College
09.2011 - 01.2022
- EMT Instructor, EMR Instructor, BLS Instructor
Education
Bachelor of Science - Paramedicine
08-2024
Certificate - EMS Administration
05-2024
Paramedicine -
08-2009
Associate of Science - Law Enforcement
05-2005
Skills
- Strategic leadership
- Effective communication
- Organizational time strategies
- Cross-cultural understanding
- Emergency medical care
- Training and development
- Community Paramedicine
- Emergency Medical Dispatch Instructor
- Emergency Medical Dispatch Quality Assurance
Accomplishments
Star of Life Recipient
Timeline
Instructor - Mayo Clinic Ambulance Service
04.2022 - Current
Assistant Supervisor - Mayo Clinic Ambulance Service
02.2021 - 10.2024
Instructor - Riverland Community College
09.2011 - 01.2022
Paramedic - Trainer - Mayo Clinic Ambulance Service
12.2006 - Current
Emergency Medical Dispatcher - Instructor - Mayo Clinic
12.2006 - Current
University of New Haven - Certificate, EMS Administration
Riverland Community College - Associate of Science, Law Enforcement
University of New Haven - Bachelor of Science, Paramedicine
Rochester Community And Technical College - Paramedicine ,