Amy Woods
Schenectady
Summary
Dynamic Operations Manager with a proven track record at ADG Dental Services, excelling in vendor negotiation and team building. Expert in financial analysis and employee training, driving performance improvements and operational efficiency. Recognized for fostering strong relationships and enhancing customer service, consistently achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Operations Manager
ADG Dental Services
Rotterdam
01.2023 - 03.2025
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Built strong operational teams to meet process and production demands.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delegated work to staff, setting priorities and goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
Enrollment Specialist
MVP Health Care
Schenectady
01.2018 - 05.2023
- Handled new enrollments by entering customers' data and reviewing information.
- Performed data entry and maintained accurate records of student enrollment information.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Verified all required documentation prior to enrolling a student in classes.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Completed day-to-day duties accurately and efficiently.
Call Canter Supervisor
Saratoga Schenectady Gastroenterology
Ballston Spa
12.2010 - 01.2017
- Trained new employees on company policies, job duties, and performance expectations.
- Managed a team of five employees, ensuring high productivity and quality standards were met.
- Monitored employee productivity to provide constructive feedback and coaching.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Criminal Science
SCCC
Schenectady, NYSkills
- Vendor negotiation
- Team building
- Employee training
- Financial analysis
- Data management
- Customer service
- Performance evaluation
- Onboarding and orientation
Timeline
Operations Manager
ADG Dental Services
01.2023 - 03.2025
Enrollment Specialist
MVP Health Care
01.2018 - 05.2023
Call Canter Supervisor
Saratoga Schenectady Gastroenterology
12.2010 - 01.2017
Criminal Science
SCCC