Amy Wright
San Diego,CA
Summary
Hospitality Professional, offering a solid background in leading a successful restaurant team, with a lengthy background in Serving/Bartending/Corporate Training. A well-rounded, enthusiastic, talented and skilled multitasker, with exceptional time management skills. Successful and professionally trained Bartender and mixologist, who is passionate at creating new cocktails and mocktails for the inspiration of seasonal menus. I have my Alcohol Certification, Owner/operated Alcohol Licensed, RBC Certified, and ABC Certified in California. A Sociable Server with impeccable service skills and a background in corporate training and new location start up. Educated In POS system operations and licensed with MVA food safety and sanitation regulation, Safe Serve Certified, and hold the California Food Handlers license. Top sales performer, with years of experience in handling tables of all sizes, while providing friendly, prompt service, with accuracy and providing everyone a memerable five Star dining experience.
Overview
26
26
years of professional experience
Work History
Server
Darden Restaurant Group
Temecula, California
02.2024 - Current
- I hold my California Food Handling License, I am trained, certified and licensed in Responsible Alcohol Service. I’m educated and trained with POS Computer system. I offer and take great pride in Customer service and communication, taking orders, upselling, and giving an excellent dinning experience to all guests. I am very responsible with cash handling and payments. I am trained in the importance of teamwork between the FOH and BOH for a successful establishment.
- I have been awarded top sales performer
- CORPORATE TRAINER I am responsible for teaching new hires the “Darden way of service” and the corporate policies and procedures. I enjoy showing new hires how to provide great customer service, how to upsell, while providing prompt service, with accuracy and providing everyone a memorable five Star dining experience.
Owner
Clayton’s Tavern/Ropewalk/JustWright
Baltimore , MD
02.2006 - Current
- Since relocating for my husbands job to California, I sold one of my places and became a silent partner on two.
- I Oversaw daily operations for each establishment. I have had success in menu development, enhancing customer service and satisfaction. Developed strategic plans to increase profitability and operational efficiency and driving revenue growth.
- I Hired, trained, and coached a diverse team in both FOH and BOH. Managed FOH staff, including server's, bus staff, host/greeters and bartenders. I have extensive beverage knowledge, I’m educated and trained on the rules and regulations set forth by the National Alcohol Beverage Control Association, responsible alcohol service and am a licensed I’m educated on operating POS, and Square POS systems. I’m great at organizational skills, Multitasking and efficiency skills. I Managed BOH operations including food preparation, quality control and expediting, food quality and timing, that Food Handler laws and procedures are followed, Maintaining hygiene, safety, and health standards. Trained both FOH and BOH on the importance of Teamwork. Ensured quality and critical communication between the front and back of house, and working as one team to reach goal of 100% customer satisfaction.
Administration Manager, Trainer, Bartender/Server
Outback Steakhouse
Baltimore, Maryland
11.2002 - 01.2006
- SERVER provided great customer service to guests. I took guest orders, offered upswell options. I helped with opening and closing duties, daily side work responsibilities.
- BARTENDER I was responsible for offering the same great customer service as I did serving, I Mixed and served alcoholic beverages, such as martinis, mixed cocktails and margaritas. I was responsible for opening and closing duties of the bar. Helped management with weekly inventory and helping make weekly drink specials.
- CORPORATE TRAINER. I became an Outbacker trainer. I was responsible for training new hires on corporate policies and procedures, the “Outback way of service” I enjoy showing new hires how to provide great customer service, to upsell, while providing prompt service, with accuracy and providing everyone a memorable five Star dining experience.
- ADMINISTRATOR ASSISTANT Managing Partner Craig Smirnoff asked me to be his assistant. My responsibilities, were inventory, ordering, working closely with management and suppliers, enter invoices into corporation book keeping, payroll, overseeing events, overseeing guest complaints and compliments, Outings for training staff and training materials.
Corporate Trainer, Bartender, Server
Macaroni Grill
Columbia , MD
04.1999 - 11.2002
- SERVER I was responsible for giving excellent customer service. Taking orders, upselling, taking payment methods. I was responsible for the FOH opening and closing duties and performing side work responsibilities.
- BARTENDING I provided bar patrons with optimal customer service, opening and closing duties of the bar, making mixed cocktails, mixed virgin drinks, continued to stay well educated on up to date beverage offerings, newer mixing techniques and the revolving wine list and pairings.
- CORPORATE DC TRAINER Our area Director Matthew Daneker asked me to be their Corporate Head DC Trainer, Company wide. I traveled and opened new locations, trained all staff, and helped set up new locations. My goal was to help their new team be organized, feel confident, so they can be successful.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ04-1998
High School Diploma -
Foothill High School
Tustin, CA05-1993
Skills
- Educated
- Hard worker
- Operations Management
- MVA Alcohol OWNER/Licensed and ABC Certified
- Trained Mixologist And Preparation, Guinness Certified
- Safe Serve And Food Handlers License
- Excellent Communication Skills And Organization Skills
- Teamwork/TeamPlayer collaboration
- Efficient
- Calm Under Pressure
- Top Sales Performer
- Money Management
- Excellent Customer Service And Customer Relationship Building
Timeline
Server
Darden Restaurant Group
02.2024 - Current
Owner
Clayton’s Tavern/Ropewalk/JustWright
02.2006 - Current
Administration Manager, Trainer, Bartender/Server
Outback Steakhouse
11.2002 - 01.2006
Corporate Trainer, Bartender, Server
Macaroni Grill
04.1999 - 11.2002
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Foothill High School