AMY YOUNG
Shreveport,LA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Senior Bodily Injury Adjuster
All State Insurance
09.2023 - 01.2024
- Managed a caseload of complex bodily injury claims, effectively prioritizing tasks to meet deadlines and achieve optimal outcomes.
- Negotiated favorable settlement terms by leveraging expertise in determining fair compensation based on severity of injuries and long-term prognosis.
- Collaborated with legal counsel to successfully defend the company in complex liability cases, minimizing financial exposure.
Remote Claims Supervisor
Progressive Insurance
02.2020 - 09.2023
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
Claims Generalist
Progressive Insurance
04.2012 - 02.2020
- Negotiated fair settlement amounts with policyholders, minimizing company losses while satisfying client needs.
- Improved inter-departmental communication, streamlining processes for faster claim resolution times.
- Identified fraudulent claims through meticulous examination of evidence, protecting the company from financial loss.
- Reduced claims processing time by streamlining workflows and implementing efficient organizational systems.
Adjunct Professor
Virginia College
01.2016 - 08.2017
- Taught psychology courses, providing instruction to up to over 50 undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
Education
Master of Arts - Psychology
University of Phoenix
Remote06.2015
Bachelor of Science in Management -
Grambling State University
Grambling, LA12.2011
Skills
- Insurance policy knowledge
- Claims Investigation
- Professionalism and Integrity
- Liability Assessment
- Classroom Management
- Innovative Teaching
Certification
- Licensed Property and Casualty Louisiana
- Licensed Property and Casualty Texas
- Licensed Property and Casualty Oklahoma
- Licensed Property and Casualty Georgia
- Licensed Property and Casualty Florida
Timeline
Remote Senior Bodily Injury Adjuster
All State Insurance
09.2023 - 01.2024
Remote Claims Supervisor
Progressive Insurance
02.2020 - 09.2023
Adjunct Professor
Virginia College
01.2016 - 08.2017
Claims Generalist
Progressive Insurance
04.2012 - 02.2020
Master of Arts - Psychology
University of Phoenix
Bachelor of Science in Management -
Grambling State University