Amalia Almanza
Hollywood,FL
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements.
Overview
14
14
years of professional experience
Work History
Bodily Injury Adjuster
United Automobile Insurance
07.2019 - Current
- Independently resolved Bodily injury and Uninsured motorist liability claims by conducting thorough investigations, including interviews and document and policy analysis, to determine liability and coverage and evaluated injuries and demands to negotiate fair settlements for all parties involved
- Managed a case load of 300+ complex casualty exposures while maintaining accuracy and efficiency
- Negotiated favorable settlements by effectively communicating with all involved parties including attorneys, medical providers and insureds.
Level II Claims Adjuster
GAINSCO
02.2018 - 07.2019
- Streamlined claim investigations with thorough reviews of police reports, and witness statements. Handle and settle non attorney represented bodily injury claims.
- Collaborate with field and independent appraisers to assess damages and promptly pay for damages
- Enhanced customer satisfaction by providing timely and accurate evaluations of liability.
- Negotiated successful settlements, balancing fairness to the claimant with cost-effectiveness for the company.
- Evaluated insurance policies and analyzed to determine coverage.
Coverage Adjuster
United Automobile Insurance
01.2013 - 02.2018
- Provide customer service to policyholders, third party administrator, and public adjusters
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Reduced number of fraudulent claims by implementing advanced investigative techniques and collaborating with special investigation unit
Customer Service Representative Team Leader
United Automobile Insurance
05.2010 - 01.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Skills
- Claims Investigation
- Legal Compliance
- Insurance policy knowledge
- Liability Assessment
- Claims Processing
Active Licenses
- Florida, W-178831, 6-20 All lines adjuster license
- Texas, 2171390, All lines adjuster license
Timeline
Bodily Injury Adjuster
United Automobile Insurance
07.2019 - Current
Level II Claims Adjuster
GAINSCO
02.2018 - 07.2019
Coverage Adjuster
United Automobile Insurance
01.2013 - 02.2018
Customer Service Representative Team Leader
United Automobile Insurance
05.2010 - 01.2013