Amy Zale
Camp Verde,AZ
Summary
Dynamic office manager with extensive experience in fostering customer loyalty and retention through exceptional service delivery. Proven ability to thrive in fast-paced environments and adept at quickly navigating challenging situations while maintaining composure. Recognized as a top-performing collections specialist, consistently transforming underperforming accounts to achieve over 100% recovery rates monthly. Committed to enhancing customer service processes and building trust, seeking remote opportunities that align with a passion for delivering outstanding support while maintaining a healthy work-life balance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Remote Diagnostic Imaging Scheduler
Northern Arizona Healthcare
Cottonwood, Arizona
12.2024 - Current
- Coordinated imaging appointments, optimizing scheduling processes to enhance patient flow and service efficiency.
- Managed communication between patients, physicians, and radiology departments to ensure seamless appointment coordination.
- Developed and maintained an organized database for tracking patient information and appointment statuses.
- Trained new staff on scheduling systems and protocols, fostering a collaborative team environment.
- Streamlined appointment confirmation processes, reducing missed appointments through proactive outreach initiatives.
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
Newborn Hearing Screener
Hearing Screening Associates
Prescott, AZ
07.2024 - Current
- Part time job which consists of screening newborns hearing as directed by the State of Arizona.
- Collaborated with healthcare professionals to ensure accurate referral processes for follow-up care.
- Conducted newborn hearing screenings to identify potential hearing issues promptly.
- Maintained detailed records of screening results in compliance with health regulations and standards.
- Educated parents on hearing health and the importance of early detection in newborns.
- Trained new staff on screening protocols and best practices to enhance team efficiency.
- Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.
Family Caregiver
I did not work for a company
Camp Verde, AZ
08.2022 - 07.2024
- Stayed with family member that had terminal illness.
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Coordinated medical appointments and managed medication schedules to ensure adherence to treatment regimens.
- Monitored physical and emotional well-being, reporting changes to healthcare providers promptly.
- Educated family members on caregiving techniques, enhancing overall support for clients in home environments.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained entire family's schedule and organized events.
Dental Front Office
Verde Dental Care
Camp Verde, AZ
08.2016 - 08.2022
- Enter patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy
- Schedule appointments for new and existing customers, factoring in provider availability and scheduling loads
- Assure timely verification of insurance benefits prior to patient procedures or appointments
- Educate clients on financial matters and treatment plans, offering recommendations based on each clients' individual needs
- Manage secretarial duties, including researching billing issues, recall, daily reminders, monthly billing and daily collections
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Front Office Coordinator
Big Sky Psychiatric
Billings, Montana
08.2015 - 08.2016
- Streamlined administrative processes to promote excellence in office functionality and support staff needs.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
- Oversaw call handling processes by screening and directing incoming calls. Coordinated message-taking and ensured timely transmission of information and documents to relevant staff. Enhanced internal communication through effective document delivery.
- Executed comprehensive collection of necessary patient and client information to support referral procedures.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
Office Manager
Tierra Contracting
Glendale, AZ
08.2010 - 05.2014
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Compared vendor prices to ensure optimal savings
- Performed billing, collection and reporting functions for office generating over $2M annually
- Completed weekly payroll for 25 employees
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
- Handled all incoming business and client requests for information
Education
Associate of Arts - Graphic Design
Yavapai College
Prescott, AZ05-2010
Skills
- Personal Assistant Experience
- Clerical Experience
- Phone Etiquette
- Customer service
- Personal assistant experience
- Proofreading
- Insurance verification
- Account management
- Retail sales
- Mobile applications
- E-commerce
- Marketing
- Upselling
- Bookkeeping
Office Management
- QuickBooks
- Accounts receivable
- Accounts payable
- Debits & credits
- Accounting
- Account reconciliation
- Office management
- Payroll
- Google Docs
- Google Suite
- Cash handling
- Customer relationship management
- Microsoft Excel
- Customer support
- HIPAA compliance
Certification
Driver's License March 2004 to January 2035
Assessments
- Medical receptionist skills — Proficient February 2024 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Work style: Professionalism — Proficient January 2022 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Remote Diagnostic Imaging Scheduler
Northern Arizona Healthcare
12.2024 - Current
Newborn Hearing Screener
Hearing Screening Associates
07.2024 - Current
Family Caregiver
I did not work for a company
08.2022 - 07.2024
Dental Front Office
Verde Dental Care
08.2016 - 08.2022
Front Office Coordinator
Big Sky Psychiatric
08.2015 - 08.2016
Office Manager
Tierra Contracting
08.2010 - 05.2014
Associate of Arts - Graphic Design
Yavapai College