KARI HAAS
Medical Scheduler/Registration
Forest Lake,MN
Summary
Professional with robust experience in radiology scheduling, adept at managing appointments, coordinating with medical staff, and ensuring smooth workflow. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skills include patient communication, scheduling software, and problem-solving. Known for reliability and efficiency in high-pressure environments.
Overview
34
34
years of professional experience
Work History
Imaging Services Scheduler-Remote
Lakeview Hospital
Stillwater, MN
08.2024 - Current
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Upheld HIPAA regulations and standards for protecting patient information.
- Scheduled patient appointments using advanced scheduling software to maximize clinic efficiency.
- Coordinated scheduling for outpatient services, ensuring optimal resource allocation and patient flow.
- Verify with providers for the correct Imaging orders.
- Verify and fill paperwork for the radiologist to protocol major procedures.
- Gather medical device information for MRI techs to protocol.
- Manage over 100 incoming phone calls plus making outbound calls.
Front Desk/Administration
Spartz Vein Clinic
Maplewood, MN
06.2023 - 08.2024
- Works with coworkers to complete tasks.
- Demonstrates ability to manage multiple tasks while remaining adaptable and flexible.
- Greeting and interacting with patients in a pleasant and professional matter in person, via phone, or email.
- Responsible for checking in patients, collecting payments, correcting any patient information, and notify personnel of arrival of patients.
- Responsible for capturing complete and accurate clinical, demographic, and insurance information.
- Responsible for tracking new vein and wound leads, new submissions from emails coming in and contacting the patient to answer any questions and to make appointments.
- Confirm appointments for new and existing patients.
- Perform clerical functions as directed by supervisor.
- Responsible for scanning all informed consents, external records, and prescriptions requests
- Responsible for working in Eagan as needed.
- Responsible for monitoring incoming and outgoing faxes.
- Provided efficient and courteous service to customers at all times.
Surgery Scheduler
Woodbury Surgery Center
Woodbury
05.2021 - 04.2023
- Responsible for scheduling all outpatient surgeries and procedures, and coordinating interpreters when needed.
- Responsible for checking in patients, collecting payments, and correcting any patient information.
- Responsible for communicating to the OR, PACU, Surgeon’s Offices, and Anesthesiologists with all changes for same-day and next-day add-ons.
- Responsible for capturing complete and accurate clinical, demographic, and insurance information.
- Responsible for tracking cancellations, monitoring, maintaining, and releasing block times in Case Coordination and in HST.
- Promptly communicates with staff about any potential scheduling conflicts.
- Responsible for maintaining updated information for Physicians and clinic schedulers for all Woodbury Surgery Center employees.
- Responsible for chart preparation, scanning medical records, and uploading daily payments, Insurance payments, and denials.
- Responsible for sending letters to all new Physicians signed up for dictation, physicians, and their schedulers' access to HST Case Coordination, contact information, and making sure they have their dictation folders ready for their first day.
- Employee training.
- Faxing pathology results and Operative notes to the Surgeon’s Offices.
- Handled customer complaints with empathy and composure.
- Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.
- Scheduled for 10 different specialties.
Self Employed Personal Shopper
SHIPT
Twin Cities
05.2019 - 03.2021
- Followed detailed lists and picked inventory accordingly, while updating the system via phone application to correctly charge the customers and meet their expectations.
- Created a personalized experience with members to ensure repeat customers.
- Demonstrated superior time management by shopping and delivering orders within a small delivery window.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Maintained friendly and professional customer interactions at all times.
- Completed company training consistently above average as an Independent Contractor.
- Safely transported groceries and alcohol within proper safety regulations and laws.
Medical Secretary
Summit Orthopedics
St. Paul, Vadnais Heights, Eagan
08.2016 - 07.2019
- Check patients in for surgery.
- Efficient in obtaining goal co-pay amounts and have exceeded goals.
- Collects advance payments thru Secure Bill Pay.
- Demonstrates service excellence and positive interpersonal skills in dealing with others to maximize communication and productivity.
- Promoted patient satisfaction by answering queries, creating a welcoming environment, and using polite, reassuring language to diffuse their fears.
- Make sure the patient or guardian completes the appropriate forms.
- Entered new patient registration into the Practice Management Systems.
- Other computer verification of the patient data.
- Secures Interpreter when required.
- Confirms pre-operative history and physical, any pertinent lab or diagnostic results to be included in the patient’s record.
- Preparation of Medical Records.
- Schedule surgeries/add-on surgeries via links from doctor’s coordinators.
- Communicates with the pre-op call nurses, OR, Pre-op nurses, and post-op nurses regarding add-on cases.
- Pick the correct surgery tray for the surgery case.
- Files op notes and incoming information as part of the legal document.
- Reviews the patient’s chart for accuracy and obtain appropriate signatures.
- Answer phones.
- Maintains the appearance of the waiting areas with periodic walk-throughs.
- Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately.
- Verified accuracy of patient demographics prior to appointment scheduling.
- Ensured compliance with HIPAA regulations regarding the release of confidential information.
Outside Sales Support
CAP Carpet & Flooring
New Brighton
05.2015 - 09.2015
- Handled all Costco member leads.
- Compiled daily workflows such as inbound calls, quotes, and sales-related inquiries.
- Responded to customer inquiries, and requests, including low-difficulty technical questions.
- Generated simple and complex quotes/orders within a 24-hour turnaround period, each circumstance requiring extreme attention to detail.
- Composed and proofed estimates which were provided to clients to ensure they were without error.
- Maintained inventory by ordering carpet and hard surfaces according to salesperson’s requests.
- Completed paperwork for Costco payments.
- Communicated with customers via email and phone, employing exceptional customer service to field questions and resolve issues.
- Handled customer complaints with empathy and composure.
Patient Registration/Scheduler
Allina Health
St. Paul, Maplewood, Shoreview
11.2004 - 03.2015
- Employed exceptional customer service and quality commitment skills through courteous assistance and positive staff/provider interactions.
- Verified insurance coverage and eligibility when scheduling and registering new/existing patients.
- Preserved up to date records while managing document control by reviewing files, records, and other documents used to ensure accuracy.
- Collaborated with upper management to ensure appropriate changes were made to improve patient satisfaction as a member of the Advanced Success Team
- Mentored new staff on policies and procedures
- Gathered co-pays from patients at time of check in/out
- Sage Specialist.
- Ensured compliance with applicable laws, regulations, policies and procedures related to scheduling.
Education
Certification - Medical Assistant
Lakeland Medical/Dental Academy
Minneapolis, MN01.2001
Skills
- Verbal and written communication
- Computer skills
- Data entry
- Strong work ethic
- Effective multitasking
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Telephone etiquette
- Patient scheduling
- Microsoft Office Suite
Time management skills
Teamwork and collaboration
Skilled in Epic
Telephone etiquette
Strong work ethic
Data entry
Problem-solving
Scheduling proficiency
Patient registration
Insurance verification
Medical terminology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Imaging Services Scheduler-Remote
Lakeview Hospital
08.2024 - Current
Front Desk/Administration
Spartz Vein Clinic
06.2023 - 08.2024
Surgery Scheduler
Woodbury Surgery Center
05.2021 - 04.2023
Self Employed Personal Shopper
SHIPT
05.2019 - 03.2021
Medical Secretary
Summit Orthopedics
08.2016 - 07.2019
Outside Sales Support
CAP Carpet & Flooring
05.2015 - 09.2015
Patient Registration/Scheduler
Allina Health
11.2004 - 03.2015
Certification - Medical Assistant
Lakeland Medical/Dental Academy