Amy Zielenski
Raleigh,NC
Summary
Highly analytical, strategic thinking, and motivated Business Unit Manager/Sales Director with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account and sales managers while maintaining aggressive growth targets. Initiates and maintains a company culture that promotes the well-being of its clients, employees, shareholders and the communities they impact. Builds strong relationships across all venues by listening to the true voice of the internal and external customer and finding ethical solutions to navigate the challenges of business partnerships to ensure mutual long term success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Critical Environments Business Unit Manager/Director of Sales
Lakeland Industries Inc
04.2017 - Current
- Completed Validation on new product line of sterile and non-sterile cleanroom apparel.
- Developed and Instituted product roll-out in key market segments.
- Achieved between 22 - 26% growth in sales year over year with strong GPMs.
- Created and trained a strong consultative sales team skilled in critical environments apparel needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Southeast Sales Manager
UniClean Cleanroom Services
09.2014 - 03.2017
- New Account Sales for fledgling location
- Increased weekly revenue 20% in two years
- Forecasted for another 20%+ growth in Fiscal Year 2017 based on current sales funnel.
East Coast Senior Territory Director
Aramark Cleanroom Services
02.2008 - 03.2014
- Responsible for maintaining and renewing business contracts on the entire East Coast of the United States and Puerto Rico - over $600,000 in weekly revenue
- Manage all Territory Managers, Regional Service Managers, Customer Service Representatives, Inventory Specialist and Onsite Coordinators
- Oversee Consumable Sales program for Service Team - established team performance over 174% of fiscal goal
- 99% Controllable Customer Retention Rate.
Southeast Account Executive
Aramark Cleanroom Services
- Responsible for New Account Sales in the Southeast United States
- Responsible for organic growth with existing customers
- Consultative Sales Approach to Educate Cleanroom Customers
- Routine high-level sales presentations to Pharmaceutical Executives.
Service Manager - New England and PA Territory
Aramark Cleanroom Services
03.2007 - 02.2008
- Visit customer facilities to interact with customers to define current and future needs
- Renew B2B Service Contracts while maintaining financial goals
- Market disposable items and grow new product lines
- 99.6% Customer retention rate; 11% overall growth in accounts.
Production (Plant) Manager
Aramark Cleanroom Services
08.2002 - 08.2004
- Responsible for a Three Shift Production Operation in a Union Environment (120 associates, 3 Production Supervisors)
- Manage all internal management staff - Maintenance Manager, Facilities Manager, Merchandise Control Manager, Distribution Center Manager
- Maintain ISO9001-2000 Quality System by enforcing standard operating procedures, contribute to Corrective Action and Preventive Action programs
- Oversee satellite distribution center and fleet operations in Throop, PA
- Responsible for hitting financial directives for the market center
- Responsible for maintaining positive relationship with UNITE
- Responsible for implementation of all safety and environmental programs.
Quality Assurance Manager
Aramark Cleanroom Services
03.2000 - 08.2002
- Oversee ISO 9001 based quality system
- Maintain Viable and Nonviable Environmental (surface and air) Monitoring Programs
- Maintain Water Treatment system
- Write, implement validation programs for various protocols including, cleaning and gamma sterilization
- Inspection programs for WIP, incoming goods, and outgoing products
- Managed 5 Quality Assurance Technicians, 2 Quality Control Inspectors, 2 Quality Assurance Inspectors, and an 'off-shift' decontamination crew.
Education
Bachelor of Arts - Health Services Administration
Marywood University
Skills
- Territory Management
- Account planning
- Pipeline Management
- Business Development
- Needs Assessment
- Data Analysis
- Brand building
- Prioritization and Execution
- Troubleshooting and QA
- Teamwork and Collaboration
- Project Planning
- Product Vision and Strategy
- Product positioning
- Customer Empathy
- Cross Functional Leadership
- Attention to Detail
- Documentation Management
- Technical Support
- Product Validation
- Strategic Planning
- Vendor Management
Professional Coursework
- Federal Standards for Good Manufacturing Practices
- Post Graduate Course in Parenteral Technologies - University of Memphis Pharmaceutical School
- American Society for Quality - Quality Management
- American Society for Quality - Quality Auditor
- Karrass Effective Negotiating
- Aramark Leadership Training
- Miller Heiman Strategic Selling
- Acclivus Sales Training
Professional accomplishments
- American Society for Quality Certified Quality Assurance Manager
- American Society for Quality Certified Quality Auditor
- Institute for Environmental Services and Technology - Presenter "Contamination Control though Proper Gowning"
- Aramark Superstar
Affiliations
- Institute of Environmental Sciences
- Parental Drug Association
Certification
- CQM - Certified Quality Manager
- CQA - Certified Quality Auditor
Timeline
Critical Environments Business Unit Manager/Director of Sales
Lakeland Industries Inc
04.2017 - Current
Southeast Sales Manager
UniClean Cleanroom Services
09.2014 - 03.2017
East Coast Senior Territory Director
Aramark Cleanroom Services
02.2008 - 03.2014
Service Manager - New England and PA Territory
Aramark Cleanroom Services
03.2007 - 02.2008
Production (Plant) Manager
Aramark Cleanroom Services
08.2002 - 08.2004
Quality Assurance Manager
Aramark Cleanroom Services
03.2000 - 08.2002
Southeast Account Executive
Aramark Cleanroom Services
Bachelor of Arts - Health Services Administration
Marywood University