Amya Brown
Maywood,IL
Summary
Hard-working and attentive Customer Service Representative with over five years of experience providing excellent interpersonal service to customers in the retail and food industry. Proven knowledge in sales, food safety, stocking, and food delivery with a dedication to helping customers resolve issues and cultivate a positive image of the company. Seeking to secure an entry-level human service position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Delivery
Uber Eats
08.2022 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering hundreds of orders.
- Followed traffic laws during delivery for maximum safety of pedestrians and other vehicles.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing various needs and requests of account holders.
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings of 100%.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Cashier and Customer Service
Target
06.2017 - 07.2023
- Actively greeted and listened to over 50 customers daily, handled concerns quickly, and escalated major issues to supervisors.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle cash and credit card transactions daily.
- Arranged and replenished service desk displays and merchandise racks to maintain store appearance.
- Conducted inventory counts by adding each item in stock and documenting them online.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Lifted up to 50 pounds at once and transported orders to customers' vehicles.
Education
Bachelor of Arts - Political Science
Northern Illinois University
1425 W Lincoln Hwy, DeKalb, IL 6011505.2023
Associate of Arts - Criminal Justice
Rock Valley College
3301 N. Mulford Rd, Rockford, IL05.2021
Skills
- Active listening
- Conflict-Management
- Dedicated Team Player
- Time Management
- Excellent Communication
Certification
- Illinois Basset Training
- Teaching Assistant: Sociology
Languages
English
Native or Bilingual
Timeline
Food Delivery
Uber Eats
08.2022 - Current
Cashier and Customer Service
Target
06.2017 - 07.2023
Bachelor of Arts - Political Science
Northern Illinois University
Associate of Arts - Criminal Justice
Rock Valley College