Amya Brown
Maywood,IL
Summary
Hard-working and attentive Customer Service Representative with over five years of experience providing excellent interpersonal service to customers in the retail and food industry. Proven knowledge in sales, food safety, stocking, and food delivery with a dedication to helping customers resolve issues and cultivate a positive image of the company. Seeking to secure an entry-level human service position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Delivery
Uber Eats
08.2022 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering hundreds of orders.
- Followed traffic laws during delivery for the safety of pedestrians and other vehicles.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing various needs and requests of account holders.
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Account Manager
Paylocity
02.2024 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Answered between 15-20 calls daily and responded to all emails within 4 hours.
- Walked over 100 clients through navigating their payroll system to enhance product knowledge.
- Utilized Microsoft Excel and Teams to analyze data and host client meetings to find resolve.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Troubleshoot and reached out to various different departments to answer client inquiries in a timely fashion.
Cashier and Customer Service
Target
06.2017 - 07.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain the appearance of the store.
- Conducted inventory counts by adding each item in stock and documenting them in the computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Bachelor of Arts - Political Science
Northern Illinois University
05.2023
Associate of Arts - Criminal Justice
Rock Valley College
05.2021
Skills
- Active listening
- Conflict-Management
- Cash Register Operations
- Safe Driving
- Customer Service
- Dedicated Team Player
- Payment Collection
- Customer Loyalty
- Time Management
- Manage Orders
- Sales Representation
- Excellent Communication
- Creative Solutions
- Basic Housekeeping
- Valid Driver's License
- Hardworking and Responsible
Certification
- Illinois Basset Training
- Teaching Assistant: Sociology
Timeline
Account Manager
Paylocity
02.2024 - 07.2024
Food Delivery
Uber Eats
08.2022 - Current
Cashier and Customer Service
Target
06.2017 - 07.2023
Bachelor of Arts - Political Science
Northern Illinois University
Associate of Arts - Criminal Justice
Rock Valley College