Amya Conway
Baltimore,MD
Summary
Detail-oriented Business Administration student specializing in Project Management and Business Analysis with experience coordinating operational workflows, supporting team productivity, and improving process efficiency. Demonstrated leadership in retail management roles involving task delegation, issue resolution, and customer experience optimization. Strong organizational and analytical skills with the ability to manage priorities and support cross-functional collaboration. Seeking opportunities to apply project coordination, business analysis, and process improvement skills in a professional business environment.
Overview
3
3
years of professional experience
Work History
Cashier
Auto Spa Express
Halethorpe, MD
02.2024 - 01.2025
- Managed customer transactions and maintained accurate payment processing using POS systems
- Exceeded membership sales targets by effectively communicating product benefits and services
- Assisted with daily operational tasks and administrative duties to support efficient business operations
- Maintained organized workspaces and operational standards to support smooth workflow
- Delivered high-quality customer service while managing multiple responsibilities in a fast-paced environment
Key Holder
Earthbound Trading Company
Hanover, MD
05.2022 - 12.2023
- Directed opening, closing, and shift coordination processes, ensuring operational accuracy and readiness across shifts for a 5+ employee team
- Delegated tasks to team members and coordinated workflow to ensure store goals and priorities were achieved
- Supported team training and development in customer service and loss prevention practices
- Optimized backroom inventory organization to improve storage efficiency and product accessibility
- Resolved customer concerns and supported service recovery to maintain positive customer experiences
- Assisted with inventory management and shipment processing to ensure accurate product stocking
- Collaborated with team members to complete operational and merchandising projects
Sales Associate
Five Below
Hanover, MD
09.2021 - 05.2022
- Assisted customers with product inquiries and recommendations, improving customer satisfaction
- Processed 100+ daily customer transactions with high accuracy while adhering to established cash handling controls
- Organized store merchandise and restocked displays to support efficient store operations
- Responded to customer concerns and helped resolve issues professionally
- Maintained store organization and presentation to support positive customer experiences
Education
Bachelor of Science - Business Administration - Project Management & Business Analysis
Towson University
Towson, MD12-2027
Associate of Science - Business Administration Transfer
Anne Arundel Community College
Arnold, MD12-2025
Skills
- Task coordination & workflow management
- Process improvement & operational support
- Team collaboration & leadership
- Problem-solving & analytical thinking
- Stakeholder & customer communication
- Time & priority management
- POS systems
- Inventory & transaction management
Additional Strengths
- Strong attention to detail and organization
- Ability to manage multiple responsibilities in fast-paced environments
- Effective team collaboration
- Adaptability and quick learning in new environments
Relevant Coursework
- Business Statistics (Data Analysis / Quantitative Decision Making)
- Business Law (Business Compliance / Contract & Regulatory Awareness)
- Computing & Information Tech (Information Systems / Business Technology)
- Managerial Accounting (Cost Analysis / Business Decision Support)
- Principles of Management (Leadership / Organizational Strategy & Planning)
Timeline
Cashier
Auto Spa Express
02.2024 - 01.2025
Key Holder
Earthbound Trading Company
05.2022 - 12.2023
Sales Associate
Five Below
09.2021 - 05.2022
Bachelor of Science - Business Administration - Project Management & Business Analysis
Towson University
Associate of Science - Business Administration Transfer
Anne Arundel Community College