Amya Florence
Port Saint Lucie,FL
Summary
I am a knowledgeable Hospitality Provider and Customer Service Worker with background in delivering exceptional customer service and creating memorable guest experiences. Adept at managing high-pressure environments and ensuring seamless event operations. I also uphold reliability with focus on building positive guest interactions along with maintaining high-energy environment with my experience in leadership.
Overview
5
5
years of professional experience
Work History
Event Bartender
Serene Events LLC
Florida
05.2026 - Current
- Provide bartending services for weddings, corporate events, and private parties.
- Prepare cocktails and beverages while maintaining excellent customer service.
- Handle high-volume environments efficiently and professionally.
- Assist with event setup, breakdown, and guest engagement.
- Managed inventory of supplies, ensuring availability for seamless service.
- Set up and dismantled bar stations efficiently for diverse events.
- Prepared and served a variety of beverages to guests at private events.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
Veterinary Assistant / Veterinary Nurse
Banfield Pet Hospital
Port Saint Lucie, FL
06.2025 - Current
- Assist veterinarians and technicians with patient care, diagnostics, and treatments.
- Perform blood draws, IV catheter placement, medication administration, and sample collection.
- Obtain radiographs and assist with proper patient positioning for diagnostic imaging.
- Conduct laboratory testing including fecal exams, urinalysis preparation, cytology, and microscope evaluation.
- Educate clients on medications, wellness plans, preventative care, and follow-up recommendations.
- Monitor anesthetized and sedated patients before, during, and after procedures.
- Maintain accurate medical records and communicate professionally with pet owners.
Hostess Coach / Food Runner
Miller’s Ale House
Florida
10.2023 - 06.2025
- Trained and supported new host staff members in customer service and restaurant operations.
- Managed guest flow and seating coordination in a fast-paced environment.
- Delivered food accurately and efficiently while maintaining strong guest satisfaction.
- Demonstrated reliability, teamwork, and strong communication skills during busy shifts.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Assisted in training new hosts on customer service protocols and procedures.
- Handled guest inquiries and complaints professionally, resolving issues promptly.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Kennel Technician
Veterinary Medical Center Of St. Lucie County
Port Saint Lucie, FL
02.2023 - 03.2024
- Provided daily care and monitoring for various animal breeds to ensure health and well-being.
- Assisted veterinarians during examinations and procedures, maintaining a sterile environment.
- Administered medications and vaccinations as directed by veterinary staff, ensuring accurate dosages.
- Maintained cleanliness of kennel facilities, including regular cleaning and sanitization protocols.
- Trained new staff on proper animal handling techniques and facility procedures to improve operational efficiency.
- Implemented inventory management practices for supplies, contributing to streamlined operations in the clinic.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
YMCA Lead Counselor
YMCA of South Florida
Port Saint Lucie, FL
06.2021 - 08.2022
- Led team of counselors to deliver engaging youth programs, enhancing participant satisfaction and retention.
- Developed and implemented training modules for new counselors, improving onboarding efficiency and skill acquisition.
- Coordinated daily activities for campers, ensuring alignment with YMCA mission and safety standards.
- Monitored camper behavior and resolved conflicts, fostering a positive environment for personal growth and development.
- Organized events that promoted teamwork and leadership skills among campers, contributing to holistic development initiatives.
- Evaluated program effectiveness through feedback surveys, driving continuous improvement in service delivery.
- Mentored junior counselors in best practices, enhancing team performance and professional growth opportunities.
Education
High School Diploma -
Fort Pierce Central High School
Licensed Esthetician - Esthetics
Indian River State College
Ft. Pierce, FL05-2025
Skills
- Cleanliness and organization
- Strong communication skills
- Fast paced environment adaptability
- Efficient multitasking
- Cash handling proficiency
- Reliable and punctual
- Time management mastery
- Conflict resolution
- Menu development creativity
- Stress management capacity
- Special event experience
- Alcohol safety awareness
- Teamwork and collaboration
- Hospitality and guest service
Timeline
Event Bartender
Serene Events LLC
05.2026 - Current
Veterinary Assistant / Veterinary Nurse
Banfield Pet Hospital
06.2025 - Current
Hostess Coach / Food Runner
Miller’s Ale House
10.2023 - 06.2025
Kennel Technician
Veterinary Medical Center Of St. Lucie County
02.2023 - 03.2024
YMCA Lead Counselor
YMCA of South Florida
06.2021 - 08.2022
High School Diploma -
Fort Pierce Central High School
Licensed Esthetician - Esthetics
Indian River State College